Sears Technician Blames Each Other

by Elizabeth
(NY)

first off .. I pay for the insurance plan...it takes forever to finally get a tech to fix the ac problem ..every tech blames the one prior for not doing the job right...then you wait another 2 weeks or more for them to set another appointment...only to have the tech come and say I cannot fit into the space to fix it you have to call home improvement .. I called again and was told the tech ordered a blower he said was not working..that was news to me.

First sears sent me a small unit to replace my large fedders ..It did not cool my home..complained ..they sent a supervisor ..he looked at my paperwork and said I paid for something larger...they took the unit out and replaced it suddenly water was coming down from the air conditioner ...ruined my ceiling...could not get sears to repair......

Water in turn created mold in all the vents ..had to pay over one thousand dollars to clean the black mold ...no I am very unhappy since I called sears when I had a problem with very loud banging noises from outside unit the tech said it was air sucking in the unit and did not come over 3 weeks later the whole air conditioner shut down and I was told I would have to PAY FOR THE BLOWER liz...ps the temp in NY is over 100 degrees as we speak