Continued Problems With Trane AC

by Mary B
(Flower Mound, Texas)

I had a NEW Trane heating and cooling system installed in 2003. Within the first 6 months, I had to have 3 service calls on the central air conditioning units.


In 2005 the Start Capacitor broke and had to be replaced. In 2008 the central air units had to be recharged. In July of 2009 the Compressor and Variable Speed fan had to be replaced.

Although the compressor was still under warranty, labor was $700, and the variable speed fan was out of warranty so that was an additional $315. (The repair company felt sorry for us and didn't charge us labor for installing the fan.)

In October 2010, the central air conditioner quit running again. A couple of parts were replaced and the ac system was recharged. On May 28, 2011, the compressor quit running again - and tripped the circuit breakers.

What fun it was to go all holiday weekend with no central ac system and outside temps of 95+. The service man is coming today. If I could, I'd replace the Trane system with a more reliable one.

I expected more from a $9000 ac system installed 8 years ago. I am extremely disappointed in the quality of Trane. Take my advice - DON'T BUY A TRANE SYSTEM!

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2.5 years and she's broken NEW
by: Anonymous

Bought a Trane 2.5 years ago had the handler and thermostat replaced as well. Power flickered a few weeks ago during a thunderstorm. System acted like it was functioning but wasn't cooling. By the time the install company called me back it had started cooling again. Last night we had another thunderstorm, power was out for less than 5 seconds and the Trane stops again! After the tech came out, he informs us that, YES we have an equipment warranty that will pat to replace the evaporator coil but not the 1500$ in labor. Add to that that the install company can't replace the unit today, they can only put a $250.00 bandaid on it and will call to schedule the full repair.

So, TRANE warranties their equipment but not the cost to fix their lemons.

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Beware of Trane NEW
by: Lisa

I have had nothing but a headache with my new trane xB14. It is less than one year old and I have had service repairmen out to my house 5 times already. Will NEVER buy a trane again!!!

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Trane's break NEW
by: M hitch

Lightning took out my original system that lasted 35 years. Installed a Trane 2012. Quit working after 2 years. Why? A known manufacturers defect. The aluminum core lines are made touching each other and after a couple years of vibration from the core one or both line break. Does trane cover this manufacturing known defect? Only the core. You are stuck paying the labor and refrigerant. Paid thousands for a new system and two years later have to pay over 500 to fix. Trane is crooked company praying off people who can't do without air conditioning and made the unfortunate choice of their brand. Please share with anyone you know.

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more problem with Trane 2.5 NEW
by: Anonymous

Installed two 2.5 tons in 2008. Compressor out first. then fan module. then fan and now another
module. Used to be a good value but now they are junk imho. Parts are high as well. Next time they go to scrap yard and another brand will replace.

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do not buy a Trane if you want your home damaged NEW
by: Linda V

I pd 18,000 in 2006, to have a two unit installed, which was to be guanteed for 10 years.
well during installation,they put a drain pipe, that did not go anywhere, and soaked my floor and carpet for weeks, I thought my Grandkids had spilled water. carpet and floor had to be replaced, but the floor is still unlevel 7 yrs later. they said it would take 2 wks to install, well it took 2 and one-half months to complete, it ruined my whole summer. Well, now, the over flow pan had be leaking for weeks or months, and the dining room ceiling fell in with mildrew and the worst smell you can imagine, I am having to deal with this now, Trane needs to check out the dealers who are installing these system as these were not qualified and have damaged my home.

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always broken
by: Anonymous in Naples Fla

I moved into my new home 4 yrs ago...with 5 new trane ac units. they are always needing repair...@ $600-$800 per repair. I am checking into the cost of replacing all of them with a reliable brand. They have known manufacturing defects which cause the leaks, but will not extend the warranty. Bad product...bad company.

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poor installation I bet
by: Anonymous

It is not the unit you purchased that is the problem it is the installation of the equipment.

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Buy Any Brand But a Trane Hvac
by: M. Benson

We installed a new Trane heating and cooling system in 2003. Within the first year we had 5 service calls. The central air conditioning unit kept tripping the circuit breaker. Several faulty parts and wiring caused the issues.

In 2009, we woke to no power in the house. The compressors had overheated to the point that is tripped the main circuit breaker to the house. The repairman said we were lucky our house didn't burn down! Compressor was covered under warranty, but not the $600 in labor.

Plus the variable speed motor had to be replaced as well - another $315. In July, central air conditioner quit cooling. It needed to be recharged. Repairman thinks we may have an issue with the coil. Today the central air conditioner unit tripped the mail circuit breaker again.

It fried wiring in the central ac unit. Repairman said fuses within central air units should have prevented issue, but didn't. I hate my Trane! Will never buy another Trane Hvac system.

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It Really Ain't That Hard To Stop A Trane
by: Martin R

Both compressors in my four year old two stage Trane central ac unit went out during 100 degree weather in Allen, Texas.

Trane did not have these very critical parts available for replacement, the story is "they are being manufactured at the factory" this is day 4 with no AC; they said the parts will "PROBABLY BE READY" on Thursday. We'll see.

They hide their customer service numbers, had to go through the Better Business Bureau website to find it.

All I can say is, don't do business with these people.

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