American Standard = Low Quality & Breakdown

by Nancy
(Arizona)

My brand new, expensive American Standard central ac unit was installed in July 2009 and in September 2010, blew completely. It's 100 degrees outside and I have no cooling.
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Customer service . . . not much is happening. My AC guy has taken photos to send to American Standard in Dallas. So I guess it's now just a bureaucratic exercise in paperwork.

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I do not get the idea that American Standard cares much about this.

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Don't be a fool - stay away from this brand.
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Oct 14, 2015
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starstarstarstarstar 		Good post NEW
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Jul 22, 2015
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starstarstarstarstar 		Shakeel NEW
by: Anonymous

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Jun 16, 2015
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starstarstarstarstar 		Good post NEW
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May 22, 2013
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starstarstarstarstar 		investigate before comment NEW
by: Anonymous

Which companies manufacture all their own coils or compressors? I see multi manufacturers supplying parts for one major brand. Needless to say, multiple issues, but the strange thing....same issue all week but on varying brands...weird, coincidence?
Dec 08, 2011
Rating
starstarstarstarstar 		American Standard AC - installed 1999
by: Tony

We put in a 31/2 ton central air conditioner in 1999. This Spring (2011), the compressor failed. For the last two years there was a refrig. leak, which had to be recharged each year.

I will not be looking to replace this unit w an Am Std model.
Oct 13, 2011
Rating
starstarstarstarstar 		rebuild ac on your roof
by: gary p

New 4 ton heat pump . coil goes out in 14 months. warranty covers coil, $1400 for labor. 20 months compressor goes out .still under warranty labor $1300. 24 months fan and sender unit go out. told rep. that I didn't want to rebuild unit on roof. 6 months without heating or cooling,unit replaced . cost for labor #1400.
Jun 12, 2011
Rating
starstarstarstarstar 		Not cool
by: Anonymous

We bought a 4 ton American Standard a less than 9 months ago and am very dissatisfied. The central air units never gets below 77 Degrees
Sep 23, 2010
Rating
starstarstarstarstar 		Addendum - American Standard Comes Through!
by: Nancy - Arizona

I want to update my review of American Standard. After my 14 month old air-conditioner blew out, I was disappointed and felt that the company didn't care. I was wrong. American Standard has replaced my air-conditioner and I am cool again in Arizona. Thank you, American Standard!

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