York LX Compressor Failure
New central air conditioner system installed 7/1/10 by a factory authorized dealer and on 7/8/10 the compressor failed.
Dealer said the unit was shipped without a capacitor and was a known problem. I would not recommend York, their website is of no help.
In Florida central ac unit in July is not a luxury it is a necessity, yet they only handle calls until 5pm.
They have no standards for dealers because they don't answer the phone after hours either. I am still waiting to see if York will just replace the compressor or replace the unit.Replies:
Sounds like the dealer that installed your LX unit last July is responsible, not York. 99% of all issues with equipment are due to improper installation , not bad equipment.
Case in point, if the condenser was shipped without a capacitor...guess what? The compressor would never have started in the first place. Just an excuse or a blame shift.
The contractor in this case did something wrong on the installation and now is shifting blame to the unseen (in this case York). This industry needs more qualified and honest contractors servicing the public.
I would hammer the dealer and ask for a York representative to come out with the dealer. Maybe that will clarify some things!!