What a Trane Wreck!

by Tom
(Sarasota, FL)

At retirement my wife and I built our dream home with what we thought was the best of the best products on the market. The most disappointing purchase for our new home was the 5-ton XR12 Trane Hvac unit installed in Jul 2003.


I have had 4 compressors (yes f-o-u-r) replaced in this one central air conditioning unit in less than 8 years and have spent in excess of $3,000.00 in labor costs alone. A Trane dealer sold me the Hvac unit and only authorized Trane repair technicians have worked on the Hvac unit.

When the 4th compressor was replaced the repair tech suggested I call the local Trane field rep and ask them to help out on the labor cost of the repair as an act of good faith and fair dealing for all the problems that I have had.

The rep requested that I send a copy of all prior work orders and I did. I explained I had health issues (Parkinson's) and would appreciate a quick response since we were without central air conditioner and the daily temps were well into the 80's in south FL.

Well, after 23-days of repeated phone calls to this guy and getting every excuse under the sun (the "dog ate my homework" type of excuses), he said the problem was not related to faulty parts but how the parts were installed.

Let me wrap my mind around his logic - using two different Hvac companies and four different Trane certified repair techs, they all installed the replacement parts wrong? Yeah - right! I will NEVER buy another Trane product - EVER.

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Rating
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11 Trane Units in My House.. 7 Work NEW
by: Anonymous

First lets talk star rating. The question is rate THIS PAGE, not rate Trane. I give the page 5 stars and Trane ZERO stars.

I built a cost is no object house. Over $7 million dollars in construction cost. House has 11 zones. I have spent tens of thousands of dollars maintaining them. Exactly 4 of the 11 zones are working at the moment. My AC contractor says we need to throw out everything Trane and replace it all. You can imagine what this will cost....

So I called Trane. Standard run around including WE CANT HELP YOU, CALL THE LOCAL DISTRIBUTOR.

Amazing...Never buy Trane. I am going to make spreading the word about these crooks my retirement mission.

Rating
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Why all the 5 stars from bad experience comments NEW
by: Anonymous

Why do you folks give a 5 star rating for a system you say you hate. I don't get it. The more impressed you are, the more stars you give a company. If you have lots of problems you give them less stars.

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Two more TRANES down!!! NEW
by: Chad Slater HVAC 10 Years

As to the post anonymous left you must be a salesman for TRANE. I have seen nothing but problems with TRANE units. Very rarely do I see one with original parts or coils. The reason I am on here I because I have another unhappy new customer that wants me to.change out there three year old TRANE systems cause they are over the BS and the constant repairs. They are a high priced cheap product. I have been installing YORK for years and out of the 300 units I have put in I have changed one compressor due to the high amount of lighting in FL. And one TXV.

Rating
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Not Hard to Stop Trane
by: Wendy

Installed 2 new Trane units in our home 12/8/09. We have never owned Trane units; decided to go with it believing it to be a premium brand.

Last week service tech determined the coil on one unit is bad; small leak that could not be located but allowed loss of refrigerant.

Needs a replacement coil. Trane will replace the part but not cover labor and refrigerant. Estimate to cost us nearly $1,000 to replace this defective part. Our Trane did indeed "stop" in just 2 1/2 years.

Model #4TEE3F49B1000AA
Ser# 90523H92V

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Trane not made for harsh Florida climate
by: Anonymous

The cooper is just to thin and harsh corrosive Florida environment will eat it up in 6-8 years and then they will repair it until it is out of warranty. My neighbor and I bought our units at the same time. We had the same problems.

NOT RECOMMENDED!

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This Trane Makes a Stop Every Summer (buy the extended warrenty)
by: Anonymous

I moved to Denver from Atlanta in 2008. Promptly in April of 2008 we purchased a Trane central air conditioner including humidification, Clean Effects Ionizer, Heat Pump, fancy thermostat and Installation for a price of 10,000.

We already invested in the furnace. All aspects of the installation was handled by a Trane approved company. In this case AireServ. Here are the results:

1) Ran from April 2008 to June 2010.
2) Replaced (2) Compressors in June of 2010 and was without air cooling for two weeks.
3) Replaced fancy thermostat $240
3) June 2011 - All freon leaked out from the Trane / AireServ copper pipe. And you guessed it, Not covered.... another 1,000 to fix.

Just because a company can afford the $$$ in marketing, it may not be the best decision. My Amana in Atlanta never had this costs or maintenance.

I can not recommend in this economy that a family consider spending the outlay of cash that we foolishly did thinking we were buying quality.

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Really?
by: Anonymous

I am really surprised that because you got taken to the cleaners by a salesman you would conclude it's the manufacturer's fault.

need i say more...?

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Have Had My Trane 19i for 4 years/$9900.oo /
by: J. Owens

TRANE 19I /4YEARS OLD/10 YEAR WARRANTY/HAVE HAD UNIT SERVICED 2 TIMES A YEAR BY Airco/NOW MY TECH. TELLS ME i DO NOT HAVE A HEAT PUMP/I think the sales misrepresented the unit to me. Will never buy another Trane.

(Texas)

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