What a Trane Wreck!

by Tom
(Sarasota, FL)

At retirement my wife and I built our dream home with what we thought was the best of the best products on the market. The most disappointing purchase for our new home was the 5-ton XR12 Trane Hvac unit installed in Jul 2003.

I have had 4 compressors (yes f-o-u-r) replaced in this one central air conditioning unit in less than 8 years and have spent in excess of $3,000.00 in labor costs alone. A Trane dealer sold me the Hvac unit and only authorized Trane repair technicians have worked on the Hvac unit.

When the 4th compressor was replaced the repair tech suggested I call the local Trane field rep and ask them to help out on the labor cost of the repair as an act of good faith and fair dealing for all the problems that I have had.

The rep requested that I send a copy of all prior work orders and I did. I explained I had health issues (Parkinson's) and would appreciate a quick response since we were without central air conditioner and the daily temps were well into the 80's in south FL.

Well, after 23-days of repeated phone calls to this guy and getting every excuse under the sun (the "dog ate my homework" type of excuses), he said the problem was not related to faulty parts but how the parts were installed.

Let me wrap my mind around his logic - using two different Hvac companies and four different Trane certified repair techs, they all installed the replacement parts wrong? Yeah - right! I will NEVER buy another Trane product - EVER.