Shame on Lennox HVAC

by Douglas M
(Milford, CT)

On August 17th, 2011 we purchased a brand new Lennox 14 SEER 2.5 Tons Merit Series Central Air Conditioner , M/N14ACX-030-230-11 , S/N 1911D28625 from Tri-City Heating and A/C located at 362 New Haven Ave. Milford, CT.

It was installed the following week on Aug 23, 2011. Less than three weeks later the centra ac system blew a line and would not hold Freon. On Saturday Sept. 3 we called Tri-City and told them the ac unit was not working. The technician told us the problem and he would call it in to have it replaced because it was supposed to be a new central air unit.

Since then we have been told twice by Tri-City that Lennox will not replace the central ac unit but will send us a part & have it installed when it comes in. Here we are almost 3 weeks later and no part and no Air Conditioning.

I have a 70 year old mother with breathing problems and a wife who is recovering from Stage 3 cancer surgery & chemotherapy.

Shame on Lennox for not replacing the unit and just as much blame can be said to Tri-City for not replacing the unit either. They have no problem taking your money but sure take their time when you need it fixed or replaced.

Comments for Shame on Lennox HVAC

Average Rating

Click here to add your own comments

Rating

Lennox Always Fails During "Extreme" Weather
by: JC

This POS system has been THE most hated thing in our house since it was installed in 2018 (now 2023). Replaced a wonderful Coleman system that finally gave out at the age of 18 years. I wish we'd gone with anything but Lennox. Failed after only 2 weeks of use initially, and this was after the installers had so many problems they had to have someone from Lennox come out to troubleshoot. Every season, like clockwork, when the weather changes to cold or warm (like today, it hit 80 ... big extreme), it fails. So today, no cooling and no fan. We've had the installers out so many times, they are embarrassed to come here. The only "good" thing is that they feel so bad about it, they rarely charge us to troubleshoot and cobble together some fix. If we move, I'll never ever look at a house with Lennox in it, and I sure as hell will never buy one again. DO NOT BUY!

Rating

Shame Shame NEW
by: Anonymous

I am currently on my 3rd evaporator coil since about 2010. My dealer apologised for having to charge me for this last coil as Lennox will only pay thru the ecaporator coil lawsuit. They must own these guys cuz there is zero communication with the court administrator. Of course there is about zero communication from Lennox also. They have disconnected several phone numbers and several email addresses. I did get a message that the court administrator will conntact me directly. This was on 2/16 so now I'm not holding my breath. If you have similar issues please contact Lennoox at consumeraffairs@lennoxind.com and investor@lennoxintl.com as well as on facebook,etc. Also contact every lennox dealer in your area and encourage them to not sell Lennox!!!!!

Rating

35 yrs in the trade NEW
by: Steve

Lennox quality is the tank, I don't know what happened to them. We used to set some Lennox. Then we got to where we only set them on the Low end low bid rental properties and such. Then after the evaporator coil issue / lawsuit we've sworn off of them all together. I'm going to sell something that never makes me look bad to the customer. I'm not going to recommend a brand because everyone reading this will say I work for them. Lennox quality is the worst in the industry. As bad as a no name product and way more expensive. If your thinking about buying a Lennox, don't. There are other less popular brands that have way better quality for less money. Lennox spends there money on marketing to remain popular because the product won't carry itself. A lot of large Hvac shops do the same thing. Find a small shop with no flashy advertisement that tells you their weeks out on installs. That doesn't aggressively sell you because he doesn't have to. Because his work and his reputation are what props him up. Not Lennox's advertising campaigns he signed on to. There are good shops out there, but their obscure and have to search for them. The flashy shops sell you because they have to, to pay for the flash. The obscure quality shop won't leave you hanging when Lennox doesn't take care of you. My 2c

Rating

more hype in product that what it's worth NEW
by: Anonymous

I was told personally by several lennox employees that lennox is overpriced....you are better off getting a lesser value ac without all the bells and whistles...no since in keep giving their executives 100,000 bonuses at the consumers expense

Rating

New Lennox unit after 3 months compressor went bad NEW
by: Anonymous

I am surprised that new unit was installed on April 30th 2014. Now compressor stopped running.

Rating

Worst AC ever NEW
by: Paul

I don't know where to begin. I too purchased a brand new unit and had it installed. I never worked correctly a single day. It lost 2 lbs of refrigerant before the first service call, burned up the outside fan motor twice and has had 3 coils installed. Add to this numerous expansion valves and the months of time I have had to take off work to babysit A/C technicians and I have paid for this unit many times over. I will never, ever purchase a Lennox product again. The ironic bit is that I was a contractor redoing houses, always used Rheem, and decided I wanted the Cadillac for my own house. Oh why didn't I use my normal guys?

Rating

Class Action NEW
by: C_Halunen

The class action law firm Halunen & Associates is investigating Lennox Air Conditioners for a possible defective product lawsuit involving copper evaporator coils that are susceptible to premature rupture and refrigerant leaks. If you have experienced such problems, you can share your concerns with the firm at http://consumer.halunenlaw.com/contact-us/ or call (612) 605-4098. [Advertising Material]

Rating

Class Action Lawsuit NEW
by: C_Halunen

The class action law firm Halunen & Associates is investigating Lennox Air Conditioners for a possible defective product lawsuit involving copper evaporator coils that are susceptible to premature rupture and refrigerant leaks. If you have experienced such problems, you can share your concerns with the firm at http://consumer.halunenlaw.com/contact-us/ or call (612) 605-4098. [Advertising Material]

Rating

Warranty NEW
by: Robert

Whomever told you that the warranty starts on the date of manufacture is incorrect. Date of manufacture is only used in circumstances where proof of purchase (installation receipt) is not available.

Rating

Lennox Sucks NEW
by: Richard

The unit was new when I had my house built in 2007 compressor is locked up and full of R22, Of course I called should have been under warranty right NO my unit was built 2004 and sat on the shelf till my home builder purchased it and install but LENNOX says warranty starts on the date of unit manufacture not when consumer purchased it! I had my unit gutted and switched to 410 I'm out of pocket $3,600.00 in my subdivision the HVAC repair trucks are here more than the residents they are dying at the same time 2 neighbors next me locked up compressors and massive coolant leaks all are switching to 410 r22 is too expensive and getting hard to find!

Rating

I want a REFUND! NEW
by: Anonymous

2 Lennox units purchased for older home less than 6 years ago and after this final failure of this shotty HVAC system, I tallied up total cost after initial installation and normal maitenence, $2500 dollars of non warranty work done on these less than 5 year old units.
This is absurd ! So do I slap a band aid on the problem and throw more money at poorly made HVAC system or invest another large lump sum for a complete new system.
Thanks Lennox for the stress ! I want my money back !

Rating

Lennox worst unit &company ever ! NEW
by: Anonymous

They are the worst company ever ! Install new unit 2010 - not two years old &constant repairs ! The unit cost more than $8000 - total junk ! How does one get this company to replace defective unit ? I would never ever ever ever recommend this company to anyone !

Rating

Lennox theifs!!!!!!!!!!!!! NEW
by: Anonymous

Heat pump/central air unit install 2010 . Problems started 3 weeks later ! Started blowing cold air -supposedly repaired . What a joke ! They have had to service this unit soooo many times I've lost count ! Lennox company should be brought up on criminal charges. We should all band together and form a class action suit ! This can not go on - we must put this company put of business before they drain our bank account

Rating

I hate Lennox
by: Anonymous

it all started in 2001, and since then after buying this piece of junk, I have had 3 outside unit put in as to a heat pump, NEVER AGAIN WILL I EVER BUY A LENNOX PRODUCT, they do not last they are cheap made.

I said Dave Lennox should be rolling over in his grave for selling such crap, with todays economy and not to many jobs out there it is a shame that the local repair companys charge so much to fix these stupid machines,and do they really know what they are doing? But as the home owner we have no other choice but to pay, or replace, and that I did 3 times and had to pay to install, over $500 each time, and that sucks, is there a good unit out there?

I will personally put a sign in my yard for people to see that Lennox products suck. Maybe some day they will be out of work. I have paid as much for new replacements as I did for the first unit, and now looking back I should have gone with another company name heat pump. I have paid 3 times over what this one is worth in less than 5 years.

Rating

Lennox installed in our new home
by: Brent

Would avoid if possible in future. Aluminum grate surrounding outside unit has severe corrosion. Parts of it flaking away. Three different companies have serviced unit and none had good things to say about the unit and company.

Rating

would Not Consider Lennox HVAC
by: Jan

Purchased two central ac units in 2006 (new house.) Had to replace leaking coil after 18 months ($700 labor charge.) Condenser has gone out on second unit, estimate for labor is $800 to $1000.

Rating

Would not buy Lennox Central Ac
by: -bhu

We have this lennox it is new central air unit installed and every year it had problem the dealer put the freon and goes.. went by 2 years like that, he then said some unit is leaking and he ordered it from the company another year past by..

the next year same issue, now i ask the dealer since we are facing the issue he says that the unit which he put is also defective and now to replace it he needs the labor charge of $400. when i called the company they said that you need to deal with the dealer.

They are unable to support there own product. We need to sell these company a huge list of computers with warranty of one year and if it breaks we need to tell them that we will send the spares but need to pay for the labor to fixit... what a rip off company..

Rating

Same thing except worse
by: Anonymous

WE just experienced the same thing, except we paid 354.00 for 2 service calls to tape up installation before we were told it was the expansion valve.

$929.00 labor to tape up some insulation and replace an expansion valve in a 2 year old unit!!!Lennox Sucks!!

Rating

After Market Lennox Ac Parts
by: Mitch

Built a new house had a 13 hpx heat pump and a G40 gas furnace installed after 2 1/2 years expansion valve went bad.

$700 dollars to fix valve. Talked to installer and apparently the EXP valve is an after market part with a 1 yr warranty.

To have to spend $700 dollars after 2 1/2 yrs is not right. Will never install another Lennox product again.

Rating

wrong size unit
by: Anonymous

I seriously doubt you have a 28,000sqft house. If it were 2,800 sqft a 4ton AC unit would be woefully inefficient! There are 2 charts used to calculate the requirement of an AC unit in a home.

The old chart suggests 500 sqft/ton and the newer chart that deems the newer units to be more efficient that suggests 600 sqft/ton. If you fall in the middle it is better to be 50% under than 50% over as the unit will not perform as well on having too much tonnage.

If you ARE IN 28,000 sqft you are not even making a dent! For 2,800 sqft a 5 ton unit would be the correct size.

Rating

Lennox Central Ac Short Life Span
by: Anonymous

I live in Texas, and my home is about 28,000 sq ft running on one Lennox 4 ton central air conditioner unit and approximately four years old. I think i have at least 2 summers in which 1 the fan locked up, and now the third summer compressor went out

Rating

YORK is good
by: Anonymous

I live in Florida also and went with a york. seemed to be middle of the road price wise, possibly even cheaper than most. I have a small 3 ton unit for a 2000sf home. always does the trick and we keep the house 72 during the day and 70 at night.

Rating

DO NOT BUY LENNOX
by: A. Goans

mn#10acc-036-02 My lennox central air unit is only 7 1/2 yrs old. the coil went out in june. Now the compressor is bad. I have to buy a new central air conitioner unit.

When I bought it, bought new furnace at same time. Company says "too bad", out of warranty. Getting new ac today but not a Lennox. Will tell all friends and facebook friends DO NOT BUY LENNOX.

Rating

Horrible Horrible Horrible Central Air Conditioner
by: Clare W

I had a Lennox 3 ton 16 seer central air conditioner system installed in my house in Sept 2009. June 2010 it does not work. A/c company that installed ordered replacement part from Lennox under the warranty. It's been almost 2 weeks and the part has not arrived.

I live in South Florida so most days it's a cool 94 degrees.

Don't waste you $$$$$$ on their junk.

Rating

Three Year Old Lennox Leak
by: Kathleen S

On a very hot day the thermostat was rising and we called for service and he had to put coolant in to the tune of 173.oo Dollars!

After purchasing one of the most expensive air conditioners I didn't think I should be needing cooling in three years? Right now I am very unhappy with Lennox.

Rating

Lennox is worst unit EVER
by: Stephanie

We got the top of the line 5 ton central heating and ac unit for our house with 3 zones. DO NOT BUY LENNOX. We have had the dealer/installer out 22 times in one year.

Our propane costs have soared and now in 102 degree heat a major part on the AC is out. It will take 2 days to get it fixed. Our 20 year old 'old' HVAC unit was twice the hvac unit this is. STAY AWAY FROM LENNOX!

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Lennox Central Air Conditioner Reviews.

Shame on Lennox HVAC

Comments for Shame on Lennox HVAC

YOUR Reviews

Discussion

-