Shame on Lennox HVAC
by Douglas M
On August 17th, 2011 we purchased a brand new Lennox 14 SEER 2.5 Tons Merit Series Central Air Conditioner , M/N14ACX-030-230-11 , S/N 1911D28625 from Tri-City Heating and A/C located at 362 New Haven Ave. Milford, CT.
It was installed the following week on Aug 23, 2011. Less than three weeks later the centra ac system blew a line and would not hold Freon. On Saturday Sept. 3 we called Tri-City and told them the ac unit was not working. The technician told us the problem and he would call it in to have it replaced because it was supposed to be a new central air unit.
Since then we have been told twice by Tri-City that Lennox will not replace the central ac unit but will send us a part & have it installed when it comes in. Here we are almost 3 weeks later and no part and no Air Conditioning.
I have a 70 year old mother with breathing problems and a wife who is recovering from Stage 3 cancer surgery & chemotherapy.
Shame on Lennox for not replacing the unit and just as much blame can be said to Tri-City for not replacing the unit either. They have no problem taking your money but sure take their time when you need it fixed or replaced.