Ruud Hvac Problem From First Day

by Ronnie
(tompkinsville ky.)

bought complete unit 1/4/06 have 10 year warranty in hand. have had 3 reversing valves replaced, defrost board, motor start capacitor , sensor in air handler, both blades broke loose at rivets on cooling fan, fixed myself, been worked on ever year since installed.

I had already talked to a lady at Ruud; she stated that a dryer filter should have been replaced after first reversing valve. That's not my fault; the whole system is contaminated and will never be right. that's not my fault.

Ruud Hvac unit froze up 3 weeks ago, called repair man, stated probably low on Freon. Installed gauges, stated you have a major problem, either reversing valve is stuck part way open, or piston in compressor is sticking. not my fault.

The lady i talked to told me the installer had no authority to write me a 10 year warranty, but he did. It is not my fault. He stated it would cost 1800.00 to fix, and here i stand with a 10 year warranty in my hand. I’m 63 year old Vietnam on a fixed income totally disabled, throwing myself on the mercy of Ruud to make this right.

Now the installer is out of business. I’m begging Ruud to make this right. Had nothing but problems from first day. Installer wrote me a 10 year warranty and Ruud refuses to honor it.