Ruud Hvac Problem From First Day

by Ronnie
(tompkinsville ky.)

bought complete unit 1/4/06 have 10 year warranty in hand. have had 3 reversing valves replaced, defrost board, motor start capacitor , sensor in air handler, both blades broke loose at rivets on cooling fan, fixed myself, been worked on ever year since installed.

I had already talked to a lady at Ruud; she stated that a dryer filter should have been replaced after first reversing valve. That's not my fault; the whole system is contaminated and will never be right. that's not my fault.

Ruud Hvac unit froze up 3 weeks ago, called repair man, stated probably low on Freon. Installed gauges, stated you have a major problem, either reversing valve is stuck part way open, or piston in compressor is sticking. not my fault.

The lady i talked to told me the installer had no authority to write me a 10 year warranty, but he did. It is not my fault. He stated it would cost 1800.00 to fix, and here i stand with a 10 year warranty in my hand. I’m 63 year old Vietnam on a fixed income totally disabled, throwing myself on the mercy of Ruud to make this right.

Now the installer is out of business. I’m begging Ruud to make this right. Had nothing but problems from first day. Installer wrote me a 10 year warranty and Ruud refuses to honor it.

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Rating
star 		RUUD---DON'T BUY ONE NEW
by: Sheila K

We bought a complete unit in 2010 every year we have to open the patch panel on the unit to restart the darned thing to get the AC to work. Installer has gone out of business (I wonder why)RUUD website is no help. No HVAC contractor will deal with a warranty for parts or anything. It's a 16 SEER High Efficiency RHPL AND IT'S JUNK. We had a York before that and it was well over a decade old. We should have stuck with that brand. These RUUD products aren't cheap $6800 unit that isn't worth $.68!
Rating
starstarstarstarstar 		RUDD is a ripoff NEW
by: Jay Williamson

I bought my unit 2 years agai. Rudd 4ton. We have had to out freon in it twice already 400.00. Went out again Sunday. We have a 5year warranty and Rudd says there is a factory issue with inside could but I have to pay the labor. 400. Them I gotta pay another 200 for freon. Rudd sux and there warranty sux
Rating
starstarstarstarstar 		RUUD AC disappointing
by: Anonymous

Had a 16 SEER top of the line Ruud installed. The very first winter the heat would not come on because of some internal wiring problem. The ac coil went bad in a year and had to be replaced under warranty...a factory defector some kind ....

Even under warranty it would have cost $700 for labor, but there were so many of these units going out in my area the dealer got RUUD to agreed to pay labor. Now the Ruud digital thermostat does not work.

It gets to set point and continues to run up to 25 minutes more but temperature stays the same...even with high humidity setting. My second unit is a Trane and it works great...15 years old with a new coil and an old Honeywell thermostat.

The dealer said I would see significant reductions in ac summer bills with the Ruud unit but this has not been the case.
Rating
starstarstarstarstar 		Problems, Problems, Problems
by: Anonymous

I wish that I had never heard of Rheem-Rudd air conditioning.

My neighbor has the same central ac unit and like me, nothing but problems. It seems like they could make a product that would last for at least a few years and not break down every couple of months.

I will not be buying another Rheem or Rudd product of any kind. I wonder if they are made in the USA?
Rating
starstarstarstarstar 		your ac unit
by: Anonymous

If it's less than a year old it should be under a replacement warranty. As far as returning calls, if they are local, go to the place of business. Surely you had a local company install it.
Rating
starstarstarstarstar 		Ruud HVAC
by: Chester

Sounds to me like your problem is with the installing contractor, not the Ruud equipment. The equipment is no better than the installation.

A good service company would have responded to your calls ASAP. It is not uncommon to need some adjustments in the first year on a new machine. All components are man made, so there will be defective parts occasionally. That is the reason all parts are warranted for at least a year on new systems. Some manufacturers will have a 5 or 10 year warranty on parts.

You should contact the RUUD company directly, just Google Ruud and you will find their Web Site look for the “Contact Us” link.
Rating
starstarstarstarstar 		Lpluchel
by: Don't Buy Ruud Hvac

the company that sold me on RUUD air conditioner for my new home is full of crap. This is my 1st year and they don't return my phone calls.

My house is 92 degrees and we are in Arizona......NEVER, EVER BUY A RUDD...,.,.I OWNED A TRANE FOR 22 YEARS AND NEVER HAD A PROBLEM WITH 2 UNITS.....NOW I CAN'T MAKE IT EVEN A YEAR WITH A RUUD.
BUT A TRANE.
Rating
starstarstarstarstar 		DO NOT GET A RUUD CENTRAL AC
by: B. Booth

Bought a new home with a RUUD central ac unit and have had issues since day one. The house came with a two year home warranty and the ac man has been to my house 5 times in 4 months.

You are talking about frustrating. Taking off work to meet him at my house to service this
central air units. I'm at my wits end. The ac unit just runs ALL DAY LONG. I and my wife have watched this thing run 20 hours none stop.

This central air conditioner is crap and all I'm getting is it's loosing freon. Even when the ac guy comes to the house, the
ac freon level has been correct twice but can't explain the reason for it running all day.

Changed the thermostat and still same issue. I'm just about ready to get my own ac guy and just send the bill to the seller. RUUD is CRAP!!!!!!!!!
Rating
starstarstarstarstar 		Dont Buy Ruud Heating and Cooling Unit!!!
by: Anonymous

I agree I've had my new central heating and ac unit 1 yr before it stopped working. They replaced the compressor; it didn't fix the problem. They replaced the mother board; it didn't fix the problem.

They replaced the whole outside unit and it worked for 2 months now. It has a leak in the coil so its not working again already had to pay for labor to replace the outside unit.

Now I?m suppose to pay again to replace the coil in the 15 months we?ve had the new unit ive already spent more money to fix the new ac then i ever spent on our old unit which was already old when we bought the house 12 years ago I?m in Florida IN THE SUMMER WITHOUT AC and I think I?m on the verge of a heatstroke!!!! worst mistake i ever made getting this Ruud unit the old one worked much better and cost less in repairs.

I really wish i had a do over!!!!oh yeah had to tell them my family would seek a wrongful death suit when i fell over from heatstroke (they didn?t know when they could get my new coil because they were on backorder) now they are going to remove one from a new unit and get it to me and im still responsible for paying the labor for replacing it.
Rating
starstarstarstarstar 		RUUD U MEAN CRUDYes they are good on
by: Anonymous

Yes they are good on warranty but why shoud customer have to pay for faulty equipment Ruud should pick up bill for installation if it is in warranty period,They could sign on a/c dealer on a special amount that they pay to have it replaced,What is so hard about that STAND BEHIND YOUR PRODUCT RUUD?
Rating
star 		Never BUY RUUD Central Ac Unit
by: DOC

There junk haven't had mine a year and have had to have a capacitor replaced and now not even a year later A coil has a leak and needs replaced oh under warranty but labor is 550 to replace it DON"T BUY RUDD AC UNITS THERE"RE GARBAGE You'll be sorry if you buy one YOU HAVE BEEN WARNED?
Rating
starstarstarstarstar 		Ruud Hvac Problem
by: Ronnie

I asked for a letter, stating the 10 year warranty wasn't going to be honored by Ruud, and I have one written by Ruud installer. The lawyer and county judge wants to see why, and how, I’m holding a 10 year warranty and Ruud rejected the warranty.

The judge wants proof that there was no promotional credit at time of installation. I’ve already went through main office with e-mail requesting the proof. No answer, e-mail or letter. Letter is what i request. Then the old judge says he will get to the bottom of this warranty scam.

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