by William E
(Rocky Mount, NC)
Ruud gas packs have served well, but the manufacturer needs to pay more attention to their dealers.
I have been ignored, dismissed, put off, lied to, endured deceptive practices until I finally called another brand dealer. Never again will I choose a Ruud product.
Why I tolerated this rude practice for so long eludes me?Dadan here: I move conversation hereChester replies:
You really can't blame the manufacturer of the equipment for the ineptness of the dealer. Many RUUD dealers run an excellent operation while other are mediocore or worse. This is true of most brands that sell through distributers. Some of the higher end brands will only sell to their certified dealers and those dealers and their service personal must attend schools and seminars provided by the manufacturers. Are they perfect? NO! Will most try to make it right? YES! For the most part installation, service and repair of these systems are done by companies that are independent of the manufacturer.
All consumers should investigate the dealer when buying, not just cooling and heating systems, but any big ticket item. The lowest price is not always the best deal.William replies:
If manufacturers such as Ruud sell through distributors then who is responsible for
the warranty? Inept and dishonest dealers are not likely to be of much assistance. If the manufacturer exercises no control over the dealer, then the consumer is left with nothing to turn to.Chester replies:
The manufacturer warranties the equipment, but not the labor. Most contractors will include a one year labor warranty on a complete system installation.
The servicing dealer will replace the parts or equipment and the manufacturer will either reimburse the dealer or replace his inventory.
How do you deal with dealers that won't honor the warranty? That is what courts are for. Most dealers will honor the manufacturers warranty if the installing dealer can't or won't do the job. They will not do the labor for free even if it is within the first year.
Everyone should get all warranties and contracts in writing prior to installation and keep them until the warranty period has expired.
If a company refuses to put their offer in writing along with a copy of their bond and insurance policy they will not be allowed to work on my property.
You will always have a choice of dealers even if you have to call one from another town. Be selective, check out the company before you spend your money.