Problem With Sears and their Air Conditioners
by Rick H
(Katy, TX, USA)
I purchased a central air unit from Sears approximately five years ago. I had the unit serviced recently and the Sears representative advised that the fan motor bearings were worn out and the motor needed to be replaced. The service representative wanted $480.00 for the replacement and $89.00 for the yearly service check-up. I declined the quote from the Sears representative.
My wife went to an aftermarket distribution center in an attempt to locate a replacement fan motor. After purchasing the motor and bringing the unit home, I immediately noticed that the "Granger" replacement motor was too large and the shaft too long for the Sears unit. The Granger replacement motor did not have the wiring coupler matching the Sears unit and would therefore require I cut and splice the wires...no way!
Prior to my wife returning the new motor to Granger, I removed the Sears motor...it took approximately 15 minutes to disassemble the housing and remove the OEM motor. My wife took the Sears motor and the new Granger motor back to Granger at which time she was advised that Sears has evidently begun to use specialized motors that require said motor be purchased from Sears ONLY.
My wife called Sears to locate a replacement motor and was advised by the Sears representative in Katy Texas to "forget Sears!" The representative told my wife that since Sears had been bought-out by another company, Sears was no longer Sears as we know it...the representative advised that the Sears replacement motor was overpriced and installation charges would be inflated if performed by a Sears repairman. Remember...the Sears price for replacement was $480.00...it took me approximately 20 minutes to remove and reinstall the old motor!
Why reinstall the old motor? Well, Sears advised that the fan motor was not in stock and would have to be ordered...5-7 days to receive the new motor...I considered this absolutely absurd seeing that I live in southeast Texas, currently in a drought status, 100 degree temperatures...and no air conditioner parts in stock???? DON'T BUY FROM SEARS...GO WITH A TIME TESTED TRANE OR SIMILAR QUALITY UNIT!!!