Not Happy With Heil Central Air Conditioner

by Nancy
(Columbia, SC, USA)

I have 2central air conditioner units. At five and half years, the larger central ac unit which I paid $7200 for has an evaporator coil leak. Heil says the part is $4800 to replace and so far I haven't found anyone to fix the part (why pay that much for a part that is obviously not reliable).


I understand from a Heil tech blog that it may be repairable for $1000+. My second central ac unit is only 3 yrs old and still running. The company I bought the central ac units from says Heil, like other manufacturers these days, constructs their hvac units as 'throw aways.' If it breaks, they expect you to get a new one.

Chester replies:

$1000.00 seems reasonable to replace an out of warranty condenser coil. I would first check with the manufacturer giving them the model number and serial number to see if the coil is in warranty. Some companies warranty coils longer than others.

If the coil is under warranty, you should only have to pay for the installation and recharging.

The $4800 quote must have been for a complete new condensing unit, and that sounds to high to me. A 13 SEER condensing unit goes for about $2800 installed in my area of the country.

Labor costs in S. C. are probably higher than here but not high enough to raise the price by $2000.

Do not rely on one company's quote as I am sure there are other qualified dealers in your area. If you replace the outside unit you do not have to buy a Heil, any major brand with the same SEER will work just great for you.

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Heil Air Conditioner Disgust NEW
by: Beth Maples

Had my Heil central A/C installed on 8/10/10. (Top of the line.) The following July (7/7/11 to be exact) the system failed. Upon inspection, the motor was shot, which was replaced for free. (Which I was told "never happens".) Yesterday, 5/26/16, I turned the air conditioning on for the first time since last October. Blower worked, but after two hours I checked and the temp had gone UP one degree. Today a tech came and diagnosed that the condenser is shot. I paid $9,690 dollars for an air conditioning system that lasted me 30 months. (Not quite 5 years since the new motor, use of intermittent five months per year.) I would NEVER buy a Heil ANYTHING again. I am NOT replacing the condenser, I refuse to throw good money after bad. It is CRAP.

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Dx1300 Heil Central Unit
by: Anonymous

I had a dx1300 installed 2 months ago.if i set unit at 75 unit will take all day to get to 75 in other words runs all day if set to 71 will not ever get to that temp shou.light bill has almost doubled.

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I'n certainly not happy with my unit either
by: Don R. Dodson

I have had my central ac unit now for 11 months and it is still under warranty, for whatever that is worth. If it is not fixed by the 23rd of Feburary, I will ask my attorney to file suit against HEIL corporation for $14,000.00 to cover my troubles and to get another unit provided I can find someone that will bite the bullet if they want my business.

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Thanks
by: Anonymous

Thanks for taking the time to comment to me. I agree with what you said. I think I may just have to look for another company to repair it. I try to stay loyal and have used this HVAC company for over 10 years but they have changed personnel. I called several times about fixing the coil or if they have anyone that could do that but they have never gotten back to me on that. They did say they called Heil and the part has a 5 yr warranty and it has been 5 1/2 years. It may be time to find another company to service my units.

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