Never Purchase Sears Central Air Conditioner

by Kim
(Atlanta, GA)

3 months after Sears installed their central AC units, the central air conditioning unit caused water to back up into our air ducts and our CEILING COLLAPSED! Sears is blaming their installers (actually, Sears outsources their installation to contractors so Sears does not even take responsibility for the install) and of course the installer is not taking responsibility for the damage.


We have had to fix our ceiling (the gaping hole from the collapsed ceiling!), have water damage specialists clear out the water, replace hardwood floors, carpeting, the chandelier, and repaint the walls. Sears has not taken any responsibility and has not paid for any of the damage.

They have simply handed over the responsibility to their installer who has in turn denied responsibility. We will NEVER purchase anything from Sears again. We had paid more for a Sears central air conditioning unit since we trusted the name and assumed it guaranteed a great product and install instead of purchasing from other smaller companies.

Instead, we have been treated worse by this large company - terrible customer service and no responsibility for their work or product. If you are considering a Sears product, I would strongly urge you to purchase elsewhere. It is definitely not worth the money.

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Sep 06, 2016
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Stay away from SEARS please Stay away... NEW
by: Beverly JSF

I hired Sears to install an AC system into my house that has never had AC before. I have had problems with the system ever since, the first time it shut off was 4-days-after-install was completed. Sears has to come to the house at least once or twice a season (I live in Rhode Island and the season is not that long) to restart the system, so I'm without AC for a least a week in 90-degree weather, they will not come sooner. This year 2016 The System has shutdown 3-times the service tech's appointment is latter this week.

Aug 13, 2016
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Dec 20, 2015
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Nov 05, 2015
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May 19, 2015
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Never Purchase Sears Central Air Conditioner NEW
by: lafseo

We had paid more for a Sears focal ventilating unit since we believed the name and expected it ensured an extraordinary item and introduce as opposed to acquiring from other littler organizations.
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Mar 15, 2015
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Thanks NEW
by: Jim

Are Sears air-conditioning units that bad? I thought they were a decent company which produces some economical and efficient products. I have seen their products being used at some of my friends and they never have claimed something like this. Microsoft tech support

Jun 23, 2012
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Sears problems
by: vale

Don't know what state your in but most states have code departments. A permit should have been pulled for the job. Also sears is responsible for the work as you signed a contract with them. You will probably have to sue them, but they are responsible. And the subcontractor is required by law to have liabilty ins. and post a bond in most states. You can check with your local codes department. Good luck with your troubles.

Apr 21, 2012
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Never trust Sears for anything
by: Anonymous

Sears USED TO BE a good company. Since it got bought out by the same person who 'stole' k-mart... Sears has become k-mart. Cheap cr@p with lossy attitude. I stopped going to Sears after I bought something that arrived broken. Sears' attitude was "Not our problem". I had to finally go to my credit card company for relief.

Jul 31, 2011
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I feel the same...
by: Anonymous

I haven't purchased an AC unit from sears but i have had the same problem with my wedding ring i purchased! And to this day... which has only been 9 months since i started wearing it.. i have gone through 5 different rings! I will never again purchase anything that may cost a large amount of money from SEARS! It should really be SUCKS!!!

Mar 26, 2011
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HOW DOES SEARS STAY IN BUSINESS
by: Anonymous

Sears is awful in every aspect. How do these people stay in business? They once sent plumbers to do a face bowl installation. The plumbers threw paper towels in my toilet and spit yellow globs of spittle on the floor of my attached garage. The contractors were "Mr. Plumber" and they should be run out of town also. I do not patronize Sears for anything - ever. ( I'm re-posting because the original posting an erroneous rating. I definitely didn't intend to give Sears a 5-star rating.

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