Must Know Before Buying Lennox Central Air Conditioner

by Helen L
(California)

My home was built in 10/2007 in a new community. Everyone in my community has the same exact central ac unit from Lennox. Recently, 7/2010, my central air conditioner unit wasn't working properly.

Technician came out and had a diagnosis of a loose wire that caused the compressor to work overtime and burnt the wire and eventually the compressor went out. I was fairly confident that since it was something with the air conditioner (no wrong doing on my end), the ac units would be fixed and I'm back enjoying my ac unit.

It's been 3 weeks and my central air is still out of order. Lennox will warrant the parts up to 5 years but here’s the catch ... no coverage of the labor. I guess you better go to air conditioning schools to learn how to install a central air conditioner together b/c it's going to cost you over $500 just to change out the compressor.

The dealer/technician has been contacting a Lennox rep. for about a week and they won't call them back. I spoke with Lennox's customer affairs rep. and you might as well talk to a wall. The company stands behind their policy, not their product.

Their policy is ... We only supply parts under warranty and if we covered labor, your home would have costed you more than what you’ve paid for. Not joking, that is what the Lennox's customer affairs rep. told me.

I'm very disappointed with the customer service and the product to say the least. It makes me sick to my stomach to see them boast about their products and awards on their website when it's not the product Lennox stands by but their "policy." Policies evolve and so should the people who run the company. A portable AC window unit is more reliable than what I'm experiencing.

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starstarstarstarstar 		Air Conditioner NEW
by: Anonymous

We are a group of volunteers and starting a new scheme in our community. Your site provided us with valuable info to work on. You've done an impressive job and our entire community will be grateful to you.

Adler
Rating
starstarstarstarstar 		Central Air Conditioner NEW
by: Anonymous


We are a group of volunteers and starting a new scheme in our community. Your site provided us with valuable info to work on. You've done an impressive job and our entire community will be grateful to you.

Adler
Rating
starstarstarstarstar 		Central Air Conditioner NEW
by: Anonymous


Unquestionably believe that which you stated. Your favorite justification appeared to be on the web the easiest thing to be aware of. I say to you, I certainly get annoyed while people consider worries that they just don't know about. You managed to hit the nail upon the top and defined out the whole thing without having side effect , people can take a signal. Will likely be back to get more. Thanks


Alex
Rating
starstarstarstarstar 		Lennox XP21 Heat Pump
by: Anonymous

We replaced our Goodman central heating and cooling with this Lennox XP21 heat pump system and what a difference in home comfort.

The iComfort thermostat is easy to use and does a great job of controlling the system. We saved 63 dollars on our electric bill the first month and if looks like we will save over 100 dollars the second month as the weather gets hotter here in SW Florida.

We are very pleased with our Lennox XP21 system.
Rating
starstarstarstarstar 		Responding to Anonymous
by: Helen

Dear Anonymous,
Thank you for sharing your two cents in this matter. Unfortunately, you were a bit presumptuous with your advice to think that I spent my time on countertops, floorings and other appliances. Not sure if your experience of owning 3 homes include a community planned home. There was no real estate agent in this case; it was direct sale by the direct builder. An item as big as the AC is not something you can choose. Everyone gets the same exact AC hence the track housing. As for purchasing the optional labor warranty, it would be great if they had that available. Perhaps the proper way to address my frustration would be to ask the relevant questions instead of assuming everything works the same everywhere.
Lastly, you may want to address your advice to the proper individual. My name is Helen and Denise just responded to my comments.
Rating
starstarstarstarstar 		Understood but misdirected
by: Anonymous

Denise, your feelings are understandable to be upset about something as important as air conditioning not working or not having a labor warranty. However, In my experience, construction and owning 3 homes your anger should be directed at the builder or your real estate agent for not pointing out the most expensive investment in most homes is your home comfort system and you probably got the least expensive builders grade unit and did not buy an optional labor warranty which can be less than 300 dollars at the time of install in many cases. Perhaps you should have spent as much time researching the important things in a house as you did researching the countertops, flooring, and other appliances. My recommendation at this point is to take advantage of available tax credits and replace your current system with something that fits your impeccable taste and standards or repair it and buy an aftermarket extended warranty. It is what I would do if I were in your shoes.

Rating
starstarstarstarstar 		How Awful!
by: denise

Thanks for the info on that dishonest Lennox company, I have it stored in my mind and I will take a pass on their products!

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