Horror story: NEVER BUY AMERICAN STANDARD IT IS DEFECTIVELY DESIGNED!!!

by Margaret
(Houston)

I had three service calls in a two month period and the last call they said I needed to replace my central air conditioner unit. They said why not replace everything at once?

As I had just put my house on the market I said yes 'cause I thought that would be a good selling point.

They recommended two different American Standard central ac systems and I chose the more expensive one because I wanted to get the best. I thought it would help sell my house.

I asked if the central air unit came with an overflow kill switch, the AS dealer said yes. I asked this because two weeks before they had to clean the line 'cause there was a leak.

Three and a half weeks after installation I hear water:

Major leak. The raised platform the ac unit sat on is bowed, separating from the framework and the wood is totally delaminated. (The platform had NO water damage from the first leak six weeks ago.)
Now:

I have mold.

My newly installed wooden floors (October 2009) are buckling, and probably ruined.

I have had to take my house off the market despite needing to sell it for financial reasons.

The air conditioning company says its ALL MY FAULT because:

1) I did not order the kill switch ("see: it's not on our invoice and it would have been another line item");

2) My drain line is defective despite the fact that they serviced/cleaned it two weeks before the installation.

I had three potential buyers before I took my house off the market: one had made an offer on September 1st, last weekend two others, who had been to my house several times, told my agent they were interested and asked for all my reports (I had a major $300k renovation after hurricane Ike-all the floors and the sheetrock were new).

Why isn't a kill switch shut off valve standard on an $8K system? I WAS TOLD THE A/C HAD ONE BY THE DEALERS REP WHEN I ORDERED THE SYSTEM.
So . . .

NEVER BUY AN AMERICAN STANDARD. I have potentially TENS OF THOUSANDS OF DOLLARS DAMAGE to my house and they are BLAMING ME!!!
The product is defectively designed.