Horror story: NEVER BUY AMERICAN STANDARD IT IS DEFECTIVELY DESIGNED!!!

by Margaret
(Houston)

I had three service calls in a two month period and the last call they said I needed to replace my central air conditioner unit. They said why not replace everything at once?


As I had just put my house on the market I said yes 'cause I thought that would be a good selling point.

They recommended two different American Standard central ac systems and I chose the more expensive one because I wanted to get the best. I thought it would help sell my house.

I asked if the central air unit came with an overflow kill switch, the AS dealer said yes. I asked this because two weeks before they had to clean the line 'cause there was a leak.

Three and a half weeks after installation I hear water:

Major leak. The raised platform the ac unit sat on is bowed, separating from the framework and the wood is totally delaminated. (The platform had NO water damage from the first leak six weeks ago.)
Now:

I have mold.

My newly installed wooden floors (October 2009) are buckling, and probably ruined.

I have had to take my house off the market despite needing to sell it for financial reasons.

The air conditioning company says its ALL MY FAULT because:

1) I did not order the kill switch ("see: it's not on our invoice and it would have been another line item");

2) My drain line is defective despite the fact that they serviced/cleaned it two weeks before the installation.

I had three potential buyers before I took my house off the market: one had made an offer on September 1st, last weekend two others, who had been to my house several times, told my agent they were interested and asked for all my reports (I had a major $300k renovation after hurricane Ike-all the floors and the sheetrock were new).

Why isn't a kill switch shut off valve standard on an $8K system? I WAS TOLD THE A/C HAD ONE BY THE DEALERS REP WHEN I ORDERED THE SYSTEM.
So . . .

NEVER BUY AN AMERICAN STANDARD. I have potentially TENS OF THOUSANDS OF DOLLARS DAMAGE to my house and they are BLAMING ME!!!
The product is defectively designed.

Comments for Horror story: NEVER BUY AMERICAN STANDARD IT IS DEFECTIVELY DESIGNED!!!

Average Rating starstarstarstarstar

Click here to add your own comments

Aug 29, 2016
Rating
starstarstarstarstar
How can students improve their academic writing skills? NEW
by: Anonymous

It is necessary to acquire good writing skills for effective completion of academics and for creating best professional career life. Majority of the students are getting good marks for their exam, they can write the exam best manner. But the actual problem arises when they get assignments or research paper. Students do not have any idea about how to write effective essays. They need some useful tips and practices for understanding the best essay nature. Cheap essay writing service providing very useful services for students, they can access any type paper works from their sites. There are so many advantages for acquiring good writing skills during academics; Acquiring good writing skills help you to communicate your ideas and thoughts with clarity and power. Communication is very important during the career life, one who has poor communication and writing skills can’t succeed in this competitive world. It is the responsibly of the students to acquire all these skills during their academics. Once you understand the writing nature, you can make future assignments without any external help. But choosing right place for understanding essay and assignments writing nature is very important.
http://cheapessaywritingservice.us/

Nov 13, 2015
Rating
starstarstarstarstar
Fumigation Preparation NEW
by: Anonymous

Fumigation Preparation - Preparing for a home fumigation can be complicated, hectic, and even stressful. To make matters worse, criminals often take advantage of homeowners’ distractedness during fumigation preparation. As a result, theft and vandalism commonly occur during major home projects like fumigation.


Nov 05, 2015
Rating
starstarstarstarstar
Good Website NEW
by: Anonymous

I think you are saying it right. I prefer German and French air conditions. They are very durable and cause less issues.

Click Here for quality Gym Mats.

Jul 29, 2015
Rating
starstarstarstarstar
Installer fault NEW
by: Anonymous

I install air, American Standard is not responsible for poor installation. You should be directing your anger at the contractor who installed your unit without a water activated switch that would have saved your floors.

Aug 27, 2014
Rating
starstarstarstarstar
Should unit leak lots of cold air from cabinet in attic NEW
by: Anonymous

I have new unit in the attic , American standard 4 ton air handler . The unit it blowing. Cold air from all seams of cabinet and at joints and the drain pipe blows cold air from it . I was told this was normal for these new type units? Sounds wrong to me .

Aug 27, 2014
Rating
starstarstarstarstar
Should unit leak lots of cold air from cabinet in attic NEW
by: Anonymous

I have new unit in the attic , American standard 4 ton air handler . The unit it blowing. Cold air from all seams of cabinet and at joints and the drain pipe blows cold air from it . I was told this was normal for these new type units? Sounds wrong to me .

Mar 19, 2012
Rating
starstarstarstarstar
It's not the equipment but the installation!
by: Anonymous

Obviously it was your contractor and not the equipment. Whatever equipment you would have purchased would have had the same results. It's the quality of the installation that makes the job.... not the brand name!!

Oct 06, 2011
Rating
starstarstarstarstar
Investigation
by: Mark Morrison

Dear Margaret

I am conducting an investigation into this issue and would like to talk further about your situation. Please contact me at mark@markmorrisonlaw.com

Thank You

Mark Morrison

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to American Standard Central Air Conditioner Reviews.