Do Not Buy Rheem Central Air Conditioner

by Consumers
(Miami, FL)

Installed a brand new central ac unit (outside + inside) less than 2 years. Already have a broken Fan and no Freon.


COST of REPAIR ALMOST US$ 300.00 labor. Old unit NOT a Rheem, was running smooth for 10 years and never had any problem, has to be replaced after Building HOA repair the roof and all had to meet new building codes.

I trusted the contractor and installed this GARBAGE RHEEM unit. Close to 2 yrs already broken. DO NOT BUY RHEEM. Listen to this, it's the only thing I can do now after spending money on this brand - DO NOT BUY RHEEM. DO NOT BUY RHEEM!

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cools nice, for three years $$high cost#@@$ NEW
by: P.R.F. (not happy)

and the service people have a permit for highway robbery. read and heed!
Three years old. 5200.00 and now more or we go back to the 50s and sweat. navarre, fl AKA (LA)

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Rheem is JUNK!!!! Stay away NEW
by: Anonymous

Have a six year old Rheem prestige HVAC system. the heat has gone out 3 times, the AC is now on its 3rd outage. Been sitting in the heat for 4 days now....waiting on part that won't arrive for anther 3-4 days.

Called customer service, basically told me too bad, no empathy or politeness whatsoever.

Stay far away from buying their junk, unless you like to sweat in the summer and freeze in the winter!!!!

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Condesor Coils Deteriorating South Florida NEW
by: John A

installed new 4 ton unit (Compressor / Handler) in 2009. Have had unit maintained via service contract (2x per year).

1) 2 months later mutli speed functions needed to be repaired.

2) 6 months , looking glass leaking, had to retighten and add refrigerant

3) 3 yrs Heater fuses kept blowing, defective fuses, replacements were larger

4) Evaporator went 1 week prior to end of 5 yr warranty. Replaced free but stil lhad to pay for service and install charge. (Should hagve been recalled at No Charge.

5) 6th year, unit needed to be slightly recharged, they could not find the leak but noted that outside coils were not in the best of shape.
Told me to keep rinsing them off.

6) 7th year Unit not cooling, Where Suction line going into outside compressor, that valve was leaking and had to be cut out.

7) 3 months later, 7th year, copper coils on compressor disintegrating, has tiny pin holds that were very hard to detect. Quoted Replacement cost 1995.00.

8) Dealer said that wilt try to give break on replacement as much as possible but to call up Rheem and see if they can do anything. Copper is thin and may be Chinese... Oh Great, took about true crap...

I WIL LNOT BE BUYING another RHEEM, they just don't last and this particular one has been a disaster since day 1. I'm looking at other brands..



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Never Again a Rheem NEW
by: Gee Dub

I went with Rheem because my General Contractor's HVAC guy used that brand. I questioned the sub contractor about the quality of the Rheem brand and he assured me he did not have problems with the brand. His response "just routine maintenance. One lesson learned the hard way; always read reviews of a product before purchasing it. After being in my home for 3 years, I have learned that Rheem units are junk. Copper lines with holes had to repair and constantly leaking out Freon. Seriously thinking about investing another 25k just to get rid of the Rheem headache. As a consumer, it has to be something done about this product. If anyone can give me advice on how to join in the class action suit, please do so.

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Rheem indoor coil NEW
by: Anonymous

I jus t had my second evap. coil replace the first was cover by my warranty this cost me $2012. Talk about getting Rheemed.

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Rheem AC JUNK DONT BUY ONE NEW
by: ERIC S.

Rheem’s Defective Air Conditioners, Warning, DONT BUY ONE! Every year I have at least one breakdown sometimes multiple breakdowns in a year’s time. I had to replace the blower motor the 2nd year in service. That started the nightmare with Rheem. Like others have said, the fan motor has to be ordered, due to it being a special fan condenser motor that cost $750; so none of the service companies want to stock them. The 3rd year I had a refrigerant leak in a copper line to the evaporator coil, so again another service call for that leak/repair with a complete refrigerant recharging of the sealed system. The next year the evaporator coil leaked, and had to be replaced. Again, another two service calls replacing the coil with a new one and another refrigerant recharging. Now the unit is out of warrantee for parts and the same coil replaced went bad (less than a year in service) and Rheem refuses to warrantee the coil they supplied me less than one year ago........These coils must be made in China and made with recycled copper. The copper coils are extruded and stretched so thin, that they can’t withstand the R410 low refrigerant pressures.... Don't try to call technical services at the Rheem’s headquarters. They will not speak to a homeowner/customer. They refer you to your local service company, many of the service owners have no idea what issues any one Rheem unit might have unless they experience units with the same problem over a period of years. Now, most of the service companies I have spoken to say Rheem AC units are known for their breakdowns. There is a class action suit against Rheem for their air conditioners, with the lawsuit stating Rheem knew about the bad coils they installed in their AC’S and did nothing about it. I am now purchasing a new AC system for my home after only 6 years and I will never purchase another Rheem product of any kind in the future. I will advise everyone to avoid Rheem AC products like the plague! DON’T BUY A RHEEM AC!

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Rheem Heat pump NEW
by: Anonymous

Total junk, have spent 1000,s of dollars on repair. Every season have to spend money to get it to cool and then have to spend more to get it to heat. FYI when you see the word Rheem on anything in your home it's going to cost you plenty to keep it working. Rheem products are total junk Do Not Buy, you will be sorry. I'm almost in the poor house from having to spend so much on my Rheem (no heat or cool ) Pump. It's only a few years old too!!!!! Let this be your warning folks Run whenever you see the word Rheem on anything in your home.
I contacted company about this heat pump and their only answer was I need a better repair man. WTF phone person couldn't understand Rheem heat pump was total POS.

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Rheem means Run NEW
by: Anonymous

Run away from anything that say Rheem on it. I have heat pump that's not very old and I've spent thousands on repairs. I can't get any answers from Rheem why this thing is such a pos. So here's my anti Rheem plan. I own and operate my own semi truck and trailer. My truck and trailer is seen by hundreds of thousands of people each day. I drive otr. I'm going to cover the sides of my trailer with anti Rheem advertisement . I know this won't make my rheem junk heat pump work any better but it's sure going to make me feel better. Who knows maybe I can save some folks from buying rheem products.

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Rheem total junk NEW
by: Anonymous

I bought a home with a rheem heat pump system , it's not very old but has been nothing but problems. During cool season have to spend hundreds to get it to cool and then when it's heat season have to spend hundreds to get it to heat. This is your warning folks when you see the word Rheem on a product, you need to run away as fast as you can. There web site does not even work , I guess products so bad system can't handle the amount of complaints.

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Coils NEW
by: Anonymous

Rheem is junk. Lawsuits pending. We have two units that are 2 years old and have to replace both evaporator coils this week. 1400.00. Pissed off.

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Rheem NEW
by: Anonymous

Both our units are a little over three years old. Evaporator coils on both units have corroded and caused refrigerant to leak out of them. We had to pay repair man for labor, to add refrigerant and additives as well as to seal the coils for leakage. Why are Rheem's customers forced to pay for defective evaporator coils that Rheem has been selling for years? Why is Rheem not forced to recall these defective products and reimburse customers for parts and labor for replacing these defective evaporator coils made of copper that are susceptible to corrosion?

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Con Job on Rheem NEW
by: Jupiter, Fl

I paid almost $5K for a new Rheem and the second year I had it, just as Labor warranty went out, the unit sprung a coolant leak in air handler. CMI, advised the parts are covered but not their labor, although they sold and installed the unit. Now to get A/C is going to cost me an additional $800, covering the fault isolation and install of new handler. Is this a pattern for generating higher income for the A/C companies? If Rheem is this bad, why sell it? I certainly would not have purchased it had I known.

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Rheem Airconditioners from Budget Air Supply NEW
by: Anonymous

HI,
I bought two 2.5 ton A/C compressors and air Handles from BUDGET AIR SUPPLY OF FLORIDA. The first unit purchase was flawless, a year ago. The second unit 1 month ago BUDGET AIR SUPPLY OF FLORIDA shafted meow of the FREE thermostat.No biggie, except its an odd electrical connection 6 wires Common, and will NOT work with any other thermostat!. They never provided thermostat. They only charged me when the circuit boar new was defective- on warranty. When both Dc motors went last week they voided my warranty with Rheem. Raheem will not deal with you! You have to go to the seller!
BUDGET AIR SUPPLY OF FLORIDA is crooked as hell, and run by an idiot with the mind of a 16 year old.
BUDGET AIR SUPPLY OF FLORIDA is horrible, but Rheem may not be any better, as they will not honor their warranty! Further no one has their parts!

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Coils NEW
by: Anonymous

Both new units less than 3 years old and have to replace the coils on both and add the refrigerant, I am not happy, I have an older model that I have had for about 10 years and no problems. If Rheem does not warrant parts and labor in future do NOT buy them, I am just finding out I have to pay for the labor on both units. Boycott Rheem until they give a better warranty plus labor cost on their units...

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rheem was a great ac unit NEW
by: Anonymous

Th problems came up after they started making them in Mexico. Most manufacturers are having trouble with the new r410 because it has to have a higher pressure to do the same job. Imagine if your tires were required to be inflated to 80 psi instead of 32. Blame the cheap labor and poor quality of made in mexico and the government required r410.

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rheem was a great ac unit NEW
by: Anonymous

Th problems came up after they started making them in Mexico. Most manufacturers are having trouble with the new r410 because it has to have a higher pressure to do the same job. Imagine if your tires were required to be inflated to 80 psi instead of 32. Blame the cheap labor and poor quality of made in mexico and the government required r410.

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Rheem Central air unit junk.. NEW
by: Anonymous

I purchased a new home in Micco FL and the A/C company installed a Rheem central air/heat unit in August 2011. It has had the evap coil replaced 2x so it is on it's 3rd in 3 years (counting the original)and it just crapped out again, less than 8 months after being installed. Contacted Rheem last time an they passed the buck to the dealer. They didn't want to talk to me! Service is as bad as the unit. I would rate it as zero if it was an option. DON'T BUY RHEEM!

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Less than one month old broken 3 times NEW
by: Anonymous

Had an 12 year old R-22 2 ton with air handler in the attic. Had to replace fan motor outside for 350 on 4/11 then on 6/02 had to have refrigerant added for 180. It cooled great but coils leaking in handler so HVAC dealer suggested time to replace. The new 2 ton Rheem R410A shutdown after 3 days due to water overflow switch in attic. The next week head pressure caused it to shut down again. It has never cooled like the old system and we were lucky to get below 80 when it was 90 outside. Now it has stopped cooling completely and seems to be out of refrigerant. Luckily the old Trane unit is keeping the downstairs cooled.
The dealer has a great reputation and is very responsive but the quality control in Mexico leaves much to be desired.

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Less than one month old broken 3 times NEW
by: Anonymous

Had an 12 year old R-22 2 ton with air handler in the attic. Had to replace fan motor outside for 350 on 4/11 then on 6/02 had to have refrigerant added for 180. It cooled great but coils leaking in handler so HVAC dealer suggested time to replace. The new 2 ton Rheem R410A shutdown after 3 days due to water overflow switch in attic. The next week head pressure caused it to shut down again. It has never cooled like the old system and we were lucky to get below 80 when it was 90 outside. Now it has stopped cooling completely and seems to be out of refrigerant. Luckily the old Trane unit is keeping the downstairs cooled.
The dealer has a great reputation and is very responsive but the quality control in Mexico leaves much to be desired.

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Replace coil after 1 year NEW
by: Anonymous

Looks like after 1 year I have to replace ac coil.

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Poor quality on rheem and dealer labor cost NEW
by: Anonymous

The dealer is not responsible for the poor quality on rheem units and after 1 year is the home owner who cover the labor rheem does not pay any labor

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Poor quality on rheem and dealer labor cost NEW
by: Anonymous

The dealer is not responsible for the poor quality on rheem units and after 1 year is the home owner who cover the labor rheem does not pay any labor

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Rheem problems NEW
by: Anonymous

I'm. A Rheem dealer in Miami & broward , 99% of customers ask for rheem , rheem was a good unit but now they have a lot of problems with ( blowers x13 motors , condenser fan motor in 15, and 16 seer units, some 4 and 5 ton condenser units leaks freon and the( TXV )no working properly . Now they replace the X13 blower motor with a US Motor brand only time will tell but the rest of the unit still a pour quality ac made in Mexico . (soon they will come with aluminum coils inside). GOOD Luck With that
If you are in a market for a new ac think twice before buy a Rheem system

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Rheem parts made in Mexico NEW
by: Anonymous

I purchased a Rheem ac and it has been nothing but trouble.
Rheem has been manufacturing their parts in Mexico and they just don't work.
The motor died in the first year and the coil started leaking freon.
I have had the motor and the coil replaced so now we will see how it works. This has become a major problem for the company.
Maybe you should have stuck to Made in America Rheem...
Now the labor cost you saved should be costing you plenty in
Replacing these broken systems...
I should be sending you my outrages electric bills that I received from trying to cool my home down with the broken system...
Guess what Rheem, you get what you pay for....

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BE ADVISED
by: Tucson

Just 3 years ago I had Tucson Heating and Cooling ( A Division of Tucson Appliance L.L.C. )install my new Rheem AC/Heat System.

MY old Rheem system lasted 32 YEARS !!!!! During that time ... I did have to replace the compressor just one time. ALL the fans were still running when I replaced the system, thats why I purchased a new Rheem system.

Guess what ? ...The condenser fan failed !!

Have been waiting three weeks now ( NOT A STOCKED ITEM at dealer level I am told) for a new replacement fan. God forbid what I will have to pay for labor and have been informed by the dealer that I will also have to pay ALL shipping cost from factory to dealer.

Based on the above, it appears to me that the factory considers this item as a NOT A STOCK ITEM as well.

As they say ..."they just dont make em' as they use to"

As a known issue ... I feel Rheem should pay for ALL costs and keep NEW replacement fans IN STOCK !!!!!!

Finally ... DONT BY A RHEEM ... as they dont seem to stock replacement parts .

Nuff said.

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DO NOT PURCHASE RHEEM A/C
by: Anonymous

purchased a Rheem a/c 3 years ago and now have to put in a condenser fan motor in such a short time.
labor $300.00 and it is ridiculous.

DO NOT RECOMMEND RHEEM A/C'S AT ALL

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Universal Air and Heat with a defective Rheem Fan Motor Made in Mexico
by: SIM

Universal Air and Heat has installed for me a new A/C unit($5640) in my garage in 2010(September). In Mars 2012, the fan Motor stopped working and the Universal Air and Heat has proposed to changed it but I have to pay $400 for the labor.

Very disappointed, my old unit since 2000 has never gave me problems. I have decided to change in 2010 to save and for clean energy. The Universal technician has said that MY TYPE OF Rheem fan motors were defective and Rheem is now replacing them.

My question to Universal Air and Heat is why are you charging $400 to replace a defective part you have installed?

If you are in Miami/Broward and has this same problem please let us make Universal replace all these defective fan Motors for free.

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Problem with Rheem Fan
by: Eileen H

As far as cooling when it was working it was just fine. We have had our central ac unit for six years and the fan has been replaced three times. Now that is the fan that came on it plus three more. We just recently had to replace again.

Now once we had to pay the cost of installing the replacement fan. The last two times, we were not charged for the cost of installing. We are very frustrated, but what can we do. They certainly have not offered to replace the central air unit.


I guess we got a lemon. Our home in the mountains has a Trane with a ten year guarantee on parts and labor. We can't just replace this unit. This is not a small purchase. Will we get another Rheem; I don't think so.

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Not even two months old
by: Anonymous

Two months old and leak in tube; been w/o air for 4 days-$5,000.00!

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very expensive and poor product
by: Anonymous

bought this central air unit on advice of my air conditioner sales people. I paid 7259.00 for this product and the second year had to replace the fan motor, on which the parts were covered but not the labor ($200.000 ouch).

NOW i am on the third year and the upstairs temperature is 89 degrees and is now blowing hot air. Sounds like a similar problem and no air conditioner man available until Monday.

My old air conditioner ran for 10 to 15 years without a problem. Very UNHAPPY with this rhaam unit.

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Bad luck
by: Anonymous

Sounds like the contractor didnt do a good job and the outdoor fan is made by a third party typically GE and is found on all brands

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Poor installation
by: Anonymous

You had your unit installed improperly to save money.Rheem is a good product.

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