Carrier Heat Pump Repeated Problems
Installed Oct 2009, Model 25HN09 $12,933.
April 2, 2010 first use of AC not working.
April 5, 2010 problem diagnosed. Blown compressor.
April 12, New compressor installed. Installer left, unit still not working.
April 20, 2010. Puron was a "tad low". Unit worked well through the cooling season.
Early April 2011. Unit seemed not to be working. 80's indoor and 50's outside. Tried to cool, de-humidify house, did not work.
April 11, 2011...hot and humid. AC fails to cool house, temperature actually rose when unit came at 78 degrees, continued to climb with unit running. No cool air at vents. Outdoor unit is normally whisper quiet and is making a lot of noise.
10 year warranty. Emailed service team. Told to call 800 #. 800 number took info and transfers me to service. Service tells me NO SERVICE CONTRACT. I blew a fuse, but I am really only dealing with the service writer. Service will be out tomorrow to assess situation.
They do not tell you when you buy that you need to pay $200 per year for a service contract to cover costs in case it needs fixing. They only cover parts and won't tell you what the parts cost.
I will update and keep ya posted.