American Standard central Heat and Ac Unit Trouble

by T. Hale
(Smithville, Tn., USA )

I bought an American Standard central Heat and Ac Unit 4 1/2 years ago. I also purchased a 10 yr. warranty with it.


From the beginning my high efficient unit made my electric bill go up. Within the 1st year it had to have a new circuit board put in it. Since then every time it comes on it dims my lights in the house and my electric bill increased a little more.

2nd year it had to have a new circuit board put in it. 3rd year it had to have a new coil put in it. And guess what? Now another year has passed and my central air conditioner is down again. Now the compresses are completely burnt out.

And the service contractor tells me that American Standard will not replace the central air conditioning unit, they will only replace parts. Well I guess we all live and learn.

But I know I will NEVER buy another American Standard unit again. Trane you are killing your business by not supporting your customers.

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Jun 28, 2016
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Boards and more boards NEW
by: Anonymous

Bought 3 american standard freedom 16 split units 6 years ago and usually average 3 to 4 new circuit boards"EVERY YEAR".Even keep one of my own for those emergency weekend occurances. Now a new coil, TXV valve and possibly the heater elements(recall)..Tech.blames the electric company, electric company checked it twice and voltage is within spec. Got the 10 year parts and labor warranty but eventually it will run out.All I can say is they don't make them like they used to.In the case of american standard..BUY THE WARRANTY.

Sep 10, 2015
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14 seer american standard high electric bill NEW
by: Jud

I just purchased a 2 ton 14 seer american standard a few months ago. Coincidently the monthe after I got it, my electric bill went higher than it's ever been and has been higher for a couple months after that. Nothing is different around my house. In fact it's better because I encapsulated the crawlspace with a dehumidifier. But that was done 2 months prior to the a/c install. Has any else experienced this?

Jun 17, 2012
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Clattering noise when starting ( inside)
by: Karen

We had an American Standard Heat pump and air installed 10/06 5 weeks after installation the unit inside starting making a clacking sound had service people come out could not make it make the noise.

This noise is getting worse and more frequent and I have explained this to the service person everytime they come to service bi-annually.
I am told unless they can hear it they can't do anything about it so I have made a recording of it and have played it for them but can't figure out the noise.

I let a neighbor listen to it and he said he had the same problem and it was the Expansion Valve. This is very frustrating and feel that American Standard & Trane could educate the service people better and aaccommadate there customers.

Mar 30, 2012
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Disappointed it lasted only 11 years
by: E. Berry

I had a 2.5 ton American Standard central unit (heat and air) installed November, 2000 by a local contractor on the south side of my home.

When I had an annual inspection done March 12, 2012, there was a hole in a heat exchanger and several rust spots which were subject to getting a hole. My unit was turned off by law because of the possibility of carbon monoxide poisoning.

I had a second evaluation of the unit which confirmed the first. The heat exchangers were only warranted for 5 years. Northeastern Oklahoma is being blessed with warm weather now so I can make it with electric heaters until a get another unit installed.

I was VERY disappointed as I expected to get 15 years from this unit. Be sure the person who services the unit checks the heat exchangers after 8 years minimum.

I understand most are warranted for at least ten years now. I also had a small freon leak.

Jun 01, 2011
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lights dimming
by: T. Hale

Sorry I am just now commenting, i just found your reply and thanks for your advice. We never had any problems with the electric until this unit was put in and when the unit was off we didn't have any problems with the lights. The company we went through came out and replaced the big compressor in the unit this time. It had burnt out.

We haven't had any problems since. The lights doesn't dim any more so it had to be in the unit. I told them about it right after they put the unit in and it never got checked.

I am praying that this will be the last fix to our unit, only time will tell. And I am really praying that I don't end up with any more $600 electric bills, every time it messes up my bill doubles, I have had 5 of them over the last 3 yrs.

May 30, 2011
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warranty
by: Anonymous

I understood the 10 year extended warranty was to replace the unit...not parts. We've been replacing parts for 4 years on a 9 yr. old unit.

Apr 15, 2011
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Lights Dim when unit comes on
by: Chester

I don't believe the problem originated in the AC unit. It sounds as if you have a voltage problem from the the incoming power. A low voltage situation will cause the apmerage to increase in electrical components. If the ampreage increases the heat increases overheating components. Prior to having any more work done on the cooling system you should have an electrician check your wiring and electric meter.

An electrical problem could be on the power company's side of the meter or on your side.

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