After just 3 years Lennox central air conditioner fails; DO NOT BUY ONE

by Ang Fukyutu
(Bradenton, FL)

My experience with my A/C service company has been nothing but the best. I know the staff and I know the business and its technologies. They have always done the best work.


But recently they had to charge me over $900.00 (labor and coolant) because my lennox air conditioners blew out the reversing valve. Turns out they were bad factory sweat joints. Further investigation shows that this part was not from the good old USA, but from south of the border, where quality control is called mañana.

The details of my unit (to back my story up) are model number 14hpx-036 and serial number, 5807M22262. So, if a Lennox customer service rep, who cares about his/her company's reputation reads these blogs, go ahead and look me up via your pipeline.

Then try and figure out why you build such rotten A/C units. I am dreaming. Lennox has no customer service sensitivity. I am calling the VP of Sales at my service company and recommending they phase out Lennox. One more problem and I am springing for a Carrier. My old Lennox will then serve out duty at my target range.

Yes, all Carrier parts come from the good old USA, and they own up (cash-wise) to their failures. Dr. Carrier even invented the A/C. Not some stupid Burger King character like the "Lennox Dave" icon.

Chester replies:

"Yes, all Carrier parts come from the good old USA, and they own up (cash-wise) to their failures. Dr. Carrier even invented the A/C. Not some stupid Burger King character like the "Lennox Dave" icon."

Sorry to burst your bubble, but Carrier imports parts from out of the country just like all the others. In fact many Carrier parts come from the same manufactures as Lennox parts, York parts, etc.

Willis Carrier did not invent refrigeration, he simply adapted a known technology, his original purpose was a dehumidification system for a print shop. The cooling of the building was a side benefit.

I am not trying to take anything away from him as he did go on and build the first refrigerated residential cooling systems. Dave Lennox was also a real person who added a cooling division to his stove manufacturing company.

Dave Lennox and Willis Carrier are both long dead and could not have dreamed that the companies they built would be part of large investor owned mulit-national companies.

As such they are profit motivated and purchase many of the components for their products. The last Carrier I worked on had a Copeland compressor as did the last Lennox I serviced (mine).

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My Lennox Experience NEW
by: Anonymous

Another favorite Lennox part is the TXV valve on the outdoor unit. This valve only comes into play when heat is called for, so, because we live in Florida, we never used the function during the first 3 years of owning the system. This year was different, as unusual cold in February prompted us to turn on the heat. It didn't work!!!!! Technicians informed us that the TXV valve's capilliary tube connection to a sensor bulb was severed, and corrosion around this part and it's mating port suggested it never had been connected, or was severed during its installation at the factory. Well, labor costs weren't covered, but the part was. We found an honest A/C tech who did the job for 300$.

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Lennox what a joke NEW
by: Doug

Had system for 4years The A coil had a leek Lost refirgent The A coil was warriatny but the total bill was 484.00 now 1 1/2 months later the system is not working will not heat or cool . Eather lost all Rfefirgent again or the valve is stuck. Another 500 bucks iguess. My old system was 35 years old but only had coupple fans replaced . I heard ther is a class action law suit against Lennix has any one herd this.

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Lennox what a joke NEW
by: Doug

Had system for 4years The A coil had a leek Lost refirgent The A coil was warriatny but the total bill was 484.00 now 1 1/2 months later the system is not working will not heat or cool . Eather lost all Rfefirgent again or the valve is stuck. Another 500 bucks iguess. My old system was 35 years old but only had coupple fans replaced . I heard ther is a class action law suit against Lennix has any one herd this.

Rating
starstarstarstarstar
Lennox what a joke NEW
by: Doug

Had system for 4years The A coil had a leek Lost refirgent The A coil was warriatny but the total bill was 484.00 now 1 1/2 months later the system is not working will not heat or cool . Eather lost all Rfefirgent again or the valve is stuck. Another 500 bucks iguess. My old system was 35 years old but only had coupple fans replaced . I heard ther is a class action law suit against Lennix has any one herd this.

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Not Agree NEW
by: Steven Hogg

Do not forget it is a electronic item so might get stopped working. It does not mean that Lennox central air conditioner is failed. I have it and after passing 8 years it is still working so well.

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Lennox is a Terrible unit NEW
by: Anonymous

After only 2 years our Lennox compressor went out-No more lennox for us they are POS -Do not buy Lennox-they dont cool or heat our house worth a crap-They have high electric bills too when they do work-Buy Trane or Rudd. Ray

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Lennox air conditioners NEW
by: Steve Dune

This is really great. Thank you for sharing this info about Lennox elite series air conditioners. It was appreciable. Great

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Brand new unit
by: Anonymous

Well after researching as much as I could online of what the best AC unit would be to install in my house(FL),I ended up with a Lennox. Originally I wanted a Trane and let the company I bought it from talk me out of it.

Now at about 2 months in we have NO AC. I am hoping its something we have done wrong like not putting the filter in correctly,but never had that problem with the old unit.

No charge but wow to have a value go within two months of installation,unreal. I feel after all the information I have read this is only the start of future problems that eventually I will end up paying for.

Seem there are no well built units anymore because workmanship has gone down the tubes in the imported parts.

We need to bring back the American workmanship and recover our nation at the same time. A win win situation!

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Dissatisfied Lennox customer
by: Bill C

New house, Lennox furnace and heat pump: the heat pump fan went out at four years (part warrantied, I paid labor); then at five years and seven weeks the pressure switch (all my cost) and five years 11 weeks the circuit board (over $400, again, all my cost).

I hoped and asked the company for a "good will" warranty extension -- definitely not. Buy a Lennox - Never again.

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Too Funny
by: UR Witty

I love the NAME...Fukyutu...too witty! Anyway... just rented a crappy little house (unfortunately) that has a crappy non-working Lennox AC (equally unfortunate I surmise). I was on here trying to get help troubleshooting when I happened upon your comment. When I BUY a Home...I will remember your comment here. Thanks.

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