After just 3 years Lennox central air conditioner fails; DO NOT BUY ONE

by Ang Fukyutu
(Bradenton, FL)

My experience with my A/C service company has been nothing but the best. I know the staff and I know the business and its technologies. They have always done the best work.

But recently they had to charge me over $900.00 (labor and coolant) because my lennox air conditioners blew out the reversing valve. Turns out they were bad factory sweat joints. Further investigation shows that this part was not from the good old USA, but from south of the border, where quality control is called mañana.

The details of my unit (to back my story up) are model number 14hpx-036 and serial number, 5807M22262. So, if a Lennox customer service rep, who cares about his/her company's reputation reads these blogs, go ahead and look me up via your pipeline.

Then try and figure out why you build such rotten A/C units. I am dreaming. Lennox has no customer service sensitivity. I am calling the VP of Sales at my service company and recommending they phase out Lennox. One more problem and I am springing for a Carrier. My old Lennox will then serve out duty at my target range.

Yes, all Carrier parts come from the good old USA, and they own up (cash-wise) to their failures. Dr. Carrier even invented the A/C. Not some stupid Burger King character like the "Lennox Dave" icon.


Chester replies:

"Yes, all Carrier parts come from the good old USA, and they own up (cash-wise) to their failures. Dr. Carrier even invented the A/C. Not some stupid Burger King character like the "Lennox Dave" icon."

Sorry to burst your bubble, but Carrier imports parts from out of the country just like all the others. In fact many Carrier parts come from the same manufactures as Lennox parts, York parts, etc.

Willis Carrier did not invent refrigeration, he simply adapted a known technology, his original purpose was a dehumidification system for a print shop. The cooling of the building was a side benefit.

I am not trying to take anything away from him as he did go on and build the first refrigerated residential cooling systems. Dave Lennox was also a real person who added a cooling division to his stove manufacturing company.

Dave Lennox and Willis Carrier are both long dead and could not have dreamed that the companies they built would be part of large investor owned mulit-national companies.

As such they are profit motivated and purchase many of the components for their products. The last Carrier I worked on had a Copeland compressor as did the last Lennox I serviced (mine).