Goodman Evaporator Coil Replaced

by Leslie
(Lebanon, TN USA)

Had Goodman central ac installed in May,2007, and heat did not work in the Fall, and next spring of 2008, central air conditioner did not have Freon in system.

Evaporator Coil had leak and had to replace it. Coil under warranty, but it still cost me around $700. for the Freon and installing coil.

This year (2011) the central ac unit has no Freon in it, so now is a time to decide what to do with the central ac unit. Replace the whole system or repair.

Other reader Replies:

Purchased a Split unit, just past the one year I discovered that the Indoor Coil, as I read many have had the same Problem, I hired a Goodman Contractor to Start this Unit up which I installed myself, having install units before in another state, I always hire a supposed to be Qualified Technician to Start up, and to check unit out to make sure it is working ok.

This Technician came at the Tune of 225.00 and assured me that it was installed ok, and the unit was put into service, no problems for about a Year, then I noticed that my unit was not cooling.

I called this Same Technician ( Goodman Listed Qualified Technician) which sent one of his " I'll Call a Beginner) he came out to check out the unit for leaks, but came out with a Freon Detector without any batteries, which I had to furnish, he first added 5lbs of Freon, charging me 100.00 for the Freon, then he did the leak test, soaped the fittings with soap, and checked for leaks, with the Freon detector, which when probing the fittings with soap on them, the detector would not read because of the soap.

I call that Dumb, because he should have checked the fittings before he soaped them. anyway, he proceeded from the Condensing unit, which had no leaks detected, to the Inside Evaporator Coil, there he use the leak detector, and found a leak. the leak was so minute that I decided to go ahead and use the unit since I needed it so bad.

I e-mailed Goodman Twice and have not had any response at all, since I purchased this Unit on line, and all communications, with the exception of maybe one or two phone calls that was made, the transaction and delivery was done on line.

I registered within the time required for the Ten Year warranty and an affirmation was sent by e-mail that the units is now warranted for Ten years.

so this Technician said he had to come back the next day because he did not have enough Freon, but there would not be an additional service charge, then the next day, he returned and charged me again to detect the leak, and a trip charge of I believe to be around 200.00.

I have all the paper work stating that they would return and replace the coil, for the charge of the First visit at a cost of 225.00, but then he tacked this charge and that is when I Asked him, no I told him to get off of my property and never set foot on it again.

I still haven't heard from Goodman, I see that everyone else seems to have the same problem, and If there is a Class Action law Suit, I sure would like to be in on it.

Unless Goodman reads this and starts to do what is Right, this is about Goodman, which I believe should do what is Right, How About it Goodman? Are You Reading these Complaints? then act like they tell me that you are, " A Christian Company"

Comments for Goodman Evaporator Coil Replaced

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Rating

defective Goodman evaporator coils NEW
by: Anonymous

Had 2 year old Goodman evaporator coil replaced due to refrigerant leaks at a cost 0f $2400.Two days later the replacement coil has the same problem. The replacement coil must also be defective.

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Coil replacement NEW
by: Gilbert

Had this Goodman unit for 5 years have replaced 5 coils Blower motor and compressor. Can you imagine a coil every summer. Called Goodman they ate no help whatsoever.

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Coil fail NEW
by: Steve

2.5 year old home, Goodman a/c evaporate coil failed.

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Bad product NEW
by: Anonymous

Have had a Goodman air conditioner for just 21/2 years and have already spent $1800.00 to fix leaks. Terrible unit

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Excessive Evaporator Coil Falures NEW
by: Anonymous

It is obvious Goodman A/C Evaporator Coils are of inferior quality.

I too have had three (3) evaporator coils fail in only 8 years.

Goodman Customer Service declined to help.

There needs to be a Lemon Law for knowingly selling defective products to consumers!

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Millions of units installed each year NEW
by: Anonymous

There was a recent class action lawsuit against Goodman, however the court dismissed it. They found that the number of complaints was a small fraction of the number of HVAC systems installed.

I am a HVAC contractor. I have installed 8 different brands many more different models, All HVAC manufacturer's whether it be more common name brand or less known name brand they all have failures to one degree or another. My failure rates regardless of brand is usually less than 3 percent a year. That means (worst case) 3 pieces out of 100 will fail with in the warranty period.

So start counting how many complaints are on this board and then realize the size Goodman manufacturing is, they ship easily more than a million units a year on a national level.

This is why they offer the length of warranty they do. They know there will be some failures. It's no different for Trane, Carrier, Lennox etc. They all have failures.

Evaporator coils develop leaks for more reasons than just corrosion or defects. Vibration can rub a hole in a coil. This is why it is not for the amateur to try to do this job.

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goodman junk ,junk,junk. NEW
by: Anonymous

please,please do not buy goodman ac products,they are very shitty quality,guaranteed to leak,leak,leak.no matter if you save on price now,you will regret buying this trash.i bought 4 ton goodman heat pump in 2011,by 2013 i had to pay for adding freon .technician said leaking around evaporator coil,not by the coil but where the aluminum coil touches frame,the frame rusted out the coil.this p.o.s.lasted 2 years and rusted out onto the evap. coil.no help from goodman,repair price was $1200.00 plus freon and if i had said yes,they was going to replace with the same type evap coil and same shitty quality.i said no,shove it up your ass goodman. some warrant,2 years service for $3500.00.then spent $850.00 plus freon. talk about pollution to the air,leaked 10.5 lbs. of freon in 3 years.so no matter what don"t buy goodman.

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4 to 6 weeks to get replacement part NEW
by: Anonymous

I had a 5 ton Goodman unit five years ago. The AC unit started to fail to cool. Had two companies came to my house. Both of them detected leaking for the evaporator coil. After paying the service call and detecting charges, I was quoted additional $900 to $950 for the labor and Freon and coil is under 10 years warranty. However there is no replacement coil in any warehouse in Florida. They were told that it would take 4 to 6 weeks to deliver the replacement part. Outside temperature is 94 degree now and with heat index of 102 degree. I cannot believe how a AC company can treat customers like this, 4 to 6 weeks without AC in Florida.

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Goodman Air-handler Coil leak NEW
by: Anonymous

I always had Ruud/Rheem AC's lasted 18 Years min.and has Copper Coil,and is still running. 3 years ago replaced the oldest after 22 years with a Goodman 16 Seer Unit with Alum. Coil. Just had a coil leak at multiple Places. The Cost is $ 600 for Labor.
Talking to the Tech, he say's the Alum.Coils are all Garbage,and most Companies are using them now. I think the whole Industry needs an a shakedown. It's a Rip-Off. In the old day's they used to "Hang" People that cheat like the Industry does now.

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Stay away from GOODMAN NEW
by: Anonymous

Goodman is JUNK I REPLACED MY CARRIER WHHICH WAS 37 YEARS OLD 5TON UNIT. BUT THE PERSON I HIRED TO REPLACE MY UNIT TOLD ME GOODMAN WAS GREAT THE FIRST 2.5 YEARS OK BUT NEVER COOLED LIKE MY OLD UNIT THEN THE COMPRESSOR BURNED OUT COVERED UNDER WARRANTY BUT THE LABOR AND FREON COST ME $ 1000 THE stuff is garbage...stay away from GOODMAN AND THE CUSTOMER SUCKS AS WELL

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Goodman Evaporator Coil Defective Twice NEW
by: Snarky

Our 2008 Goodman (aka Amana and now owned by Japanese company Daikin) Heat Pump Air Handler unit EVAPORATOR COIL was DEFECTIVE under warranty and replaced in October 2010. They did provide a free new coil, but not the $500 labor or the additional $300 cost of refrigerant, filter drier, piston and PVC drain pipe, all part of coil replacement costs. Now our second evaporator coil has failed and Goodman refused to offer assistance in replacing part or reimbursing for materials and labor from original warranty replacement. Goodman knows parts are defective and have finally changed the design. Other manufacturers like York & Johnson Controls have agreed to pay customer costs for similar defective coils and more of they failed twice!.

Three weeks ago the system was not cooling and I had two different HVAC service companies come out to inspect system and they found the replacement evaporator coil was also defective and leaking. Since we had not sent in registration Goodman disappoints their customers by only providing only a 5 year warranty instead of the 10 years they advertise. I have called and emailed there service department and after a few responses, they say our 8 year old unit is out of warranty and they will not help with the repair and replacement of their known defective products. Instead of helping Goodman customers, they collude with HVAC installer’s to price repairs even higher to help them sell new units to customers that are the same SEER 13 or 14 efficiency as they made 8 years ago!

The internet is full of class action lawsuits against Goodman for this known product defect and offensive lack of customer support. Goodman/Amana/Daikin newer products also have had issues with the new all-aluminum evaporator coils and leaks. Aluminum has half the heat transfer of copper, although aluminum is less expensive, and the new coil is made so thin and flimsy it requires a special housing to protect it. Plus, selling a system that leaks refrigerant is causing premature failure of other component s especially the compressor and fan motors. Unfortunately, even though Goodman is now owned by Japanese company Daikin, they continue to hide behind deceptive advertising and greed rather than good engineering and customer support. If Goodman Amana /Daikin cannot produce and warranty a product to last the 15 year industry average, then maybe they should sell the company to a more reputable manufacturer.

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2nd Evap Coil 2017 First Evap 2011 Goodman 2008 NEW
by: Mad American

Today I was told by a reputable HVAC firm here in Maryland that I have a leak in the evaporator already replaced once in 2011. The unit required 9 lbs of R-410-A refrigerant and will not likely hold for long. Goodman replaced leaking evaporator part but I paid for labor and refrigerant in 2011 and was told by installer then that Goodman units tend to corrode at evaporator coil. Now I have spent years of adding refrigerant and have to replace evaporator again. I see litigation cases online and hopefully Goodman is making good on this known issue.

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evap leak NEW
by: george

This evap. coil is junk .
leaks it is about 7 years old .
No word from Goodman. 3 ton unit .

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Goodman Cool Bad after 3 years NEW
by: Anonymous

Purchased a Home Land Package, which has a Goodman AC/Heater. July 2013 I also have 5 Neighbors who also have the same setup since we all purchased from the same company. These units are pieces of Junk. 5 out of 5 units mine being the oldest, have all had to have the coils, Replaced. Some have had the Blowers replaced.
Goodman claims they are under warranty. When AC Company who installed units comes out to repair they quote. System is under warranty, However you must pay for shipping and Labor which is over $700.00 I can buy a brand new unit for $1200.00
Also Company who installed unit doesn't sell them anymore saying they are pieces of junk.

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Looking for a Texas Class Action NEW
by: Bart Plummer

Had the unit installed in 2008, first evaporator replaced under warranty (less installation and Puron) in 2012 and now that one has lost all 13 pounds of Puron since the last service in October 2015. Prior to this, I've had to have 3 - 4 pounds added once or twice a year.

I'm seeing multiple class actions on this same issue. Anyone have information on one that covers Texas?

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Bad Company / Poor Quality Units NEW
by: AnonymousDon Walton

I have 3 Goodman Heat Pumps. I have had to recharge all of them, at least once. They are only 5 years old. My main unit is a 4 ton unit. I have spent a fortune on that one. I was told by the contractor that the warranty on my inside cooling coils was only 5 years. It sure would have been nice if they had told me that 2 years ago! DO NOT BUY THESE JUNK UNITS!

YOU WILL BE SORRY NOW

AND BROKE SHORTLY THEREAFTER

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Evaporator bad NEW
by: Florida goodman owner

I purchased my Goodman unit in December 2010 and had the unit installed by a professional company. Four months later the evaporator coil was leaking, unit was frozen and could see the bubbling of Freon in the tray. I had it replaced paying for the service, part was free under the warranty. Now here it is 4 years later and it is doing the same thing. This will be another out of pocket expense for the same issue that Goodman is aware of. I might not get to be part of the class action law suite but I will contact the attorney representing them in order to deal with a crooked manufacturer.

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Education NEW
by: Anonymous

The marriage is also very important part of the society and all the young people want to marry someone who is educated dissertation writing services reviews bigbangdissertation.com and developed person. Married couple should have the education to develop their future.

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Evaporator Coil NEW
by: Anonymous

Simply desire to say your article is as astounding. The clarity in your post is just cool and i can assume you are an expert on this subject. Fine with your permission allow me to grab your RSS feed to keep up to date with forthcoming post. Thanks a million and please carry on the enjoyable work.
Alina

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Florida resident NEW
by: Anonymous

Had to replace the coil less than Two years after purchase and installation of a Goodman a/c system. Aside from reading that it was known by Goodman to be a defect problem, I had to pay out of pocket to have the replacement part installed. How do I become associated with one of the class action lawsuits. Resident of Florida.

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Goodman Evap Fail NEW
by: Anonymous

Got my Goodman unit in 2011. Evap coil failed yesterday after 4 years. Hate paying for expensive junk. Won't ever by Goodman or recommend them to anyone.

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Defective coil NEW
by: Anonymous

I have only had my unit since 3 March 11 and I have an issue with leaking water on my filter. For a long time I was told by the repairman that the slightly wet filter was just normal condensation. As time continued on, the slightly wet filter turned into very wet filter. Now I'm told that I need a new coil. A few more seconds and I would have been out of warranty for the coil. Meanwhile, I still have to pay to have the ac fixed. I'm not sure who makes me the angriest,the ac company or the repairman who chose this unit for me when my old unit died. I agreed with the person who stated that there should be a class action filed against this company and their useless ac units.

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Class Action Lawsuit A Joke NEW
by: Anonymous

My Goodman clearly has a leak, has all the symptoms of a leak, but until I actually spend hundreds of dollars to have a tech do the "leak test" to make sure it has a leak, apparently the law firm representing Goodman A/C owners in the class action lawsuit rejects your claim.

I spent hours copying in document after document, not a good use of my time, obviously, and submitted it to the the law firm, which promptly rejected me.

So now every tech wants to replace my entire system at a cost of $5000-$8,000, which I cannot afford.

Replacing one's air conditioner so one doesn't die shouldn't be so expensive as to impoverish you. No companies care about quality or being honest anymore; all they care about is $$$$. I'm sick of it.

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Online buys NEW
by: Anonymous

Goodman voids all warranty on ANY unit bought online, registered or not.
Its in the paperwork.
ITs why any company worth their salt, will refuse to install a unit that the homeowner supplies.

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Bad Evaporator Coil NEW
by: Sylvester

I'm having the same problem with the evaporator coil. My unit is only 3 year old and it fail after only two summers.

The coils are rusted and leaking and I have to replace it at a cost of $600.

How are they still in business!!!!

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update NEW
by: Ann

since I wrote last... the home repairs cost came to $43,652 add the cost of the "new" a/c of $9000. more...$52,652.oo That did not include the meals we had to eat out side our home for ..breakfast, lunch and dinner. The kitchen was sealed off due to the mold. Work did not start till January 9. our home is done... ac is working. Im happy... except that I still have to pay for the A/C !

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Avoid at any cost I'm a licensed contractor NEW
by: Anonymous

They are a nightmare. They have been having problems and never say a word after so many unhappy customers with leaks and having to pay for labor and refrigerant. I have been a dedicated customers for a decade. I STRONLy recommend rheem. They cost more but are a world better. I have nothing but unhappy customers with all the systems we installed since 2007. They still have problems and you put the new coil thinking thank god it's done and then months later the same exact problem and the customer is left with the cost. We warranty them for a year after that we would lose our shirts and business eating the cost of replacing these many many many coils. As of this post it is still an issue. The bottom line they are owned now by cDinkin industries a Chinese company and like everything the Chinese make is pure SHI.t. Run and don't buy a goodman at any cost. The cost of repairs will end up being more than the whole installation. Now only selling RHEEM.

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Lucky with warranty. NEW
by: Anonymous

As others have noted. My Goodman A/C had a leak and was not cooling. I contacted the company which installed the unit in 2010. Their tech came over and replaced the evaporator coil with an aluminum one. Tech claimed it is common since Goodman was using a copper/steel evaporator coil. Anyway, all covered under warranty, parts and labor, all handled by my installer. Hopefully,2015 and beyond will be well for now on.

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There's No Lawsuit Folks. NEW
by: David D Dexter

Everyone yelling they're gonna sue Goodman, or Trane, or Heil and that there's this mythical class action against these HVAC companies ... forget it. There isn't any lawsuit. Just people venting about how they'd like to sue. It's an A/C or Furnace - they break down doesn't matter who, manufactured it. I've had Yorks, Bryants, Carriers etc. They're all using the same third party parts in them. And read the fine print on these so called 10 year warranties - more than half of these warrenties are immediately void the moment you as a home owner unscrew and open the air handler.

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Goodman response NEW
by: Anonymous

I had posted a comment a couple years ago about our horrible experience with our AMANA system. We've had problem after problem with this thing. We recently had our evap coil replaced at a cost of $500 to us! I wrote Goodman and sent them a copy of our bill and they basically wrote back and said, "F YOU...too bad so sad...your prob., not ours". I absolutely HATE this company!!!

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Another bad Goodman NEW
by: Anonymous

We installed out system in 2009, over past winter system starting running badly. Found out unit drained of Freon, leak somewhere in system. Why isn't there a recall since Goodman knows there is a problem???

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coil replacement NEW
by: Anonymous

I contacted Goodman direct after having the 3rd coil replacement installed.They warranty the product, but the labor for the 3rd replacement coil is about $400. They offered a token refund,probably to get me off their backs.The unit is only 6 yrs.old and 3 coils later I still feel Goodman is avoiding their commitment to their statement that they manufacture "Quality Products"This is what is termed as "Latent manufacturing Defect" They are avoiding their responsibility to their Mission statement which is "They are proud of their quality product.

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evaporator coil amana/goodman NEW
by: Anonymous

this system was installed in 2006 it did not work the way it was suppose to hah a ten year service contract they tried and tried to fix it after many trips to my house five later they changed out the heat pump and the system worked great then a year later I had the system checked over and the service man said he found small leak in the evaporator coil and I should keep an eye on it well three years later the coil is bad and the company I had the service contract with is out of business and I am left holding the bag to the tune of 1275.00 dollars

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Goodman class action suit NEW
by: Anonymous

I have been on this site for 5 yrs. an d all I read is "let's get a lawyer and file suit." NOTHING ever happens,so do what you have to do by yourself,pay he mone and get a new A.C. That is what I finally did. I am out 41400.00 BUT MY HOUSE is now comfortable and no problems for 3 yrs.

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Goodman issues NEW
by: Maggie

I have the same issues as everyone else on this site. My thought is that Goodman should replace the entire HVAC system, not just the coil, and provide a 10 year warranty. Not only has there been expense related to repairs and, for some people, parts, there needs to reimbursement for the higher electric bills when the system converted to emergency heat. Additionally, dealing with higher electric bills, a cold home, and continuing repair costs is extremely stressful.

I would like to know if there is a class action suit in S.C. or an attorney in our state working to help those of us who are affected.

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Forgot to add ... NEW
by: Anonymous

The Goodman was installed in December 2009, so it wasn't its age that was the problem. It just was defective from the start. I don't know if the home warranty company was aware of the issue.

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Not working correctly since install: Live in desert! NEW
by: Anonymous

Because a Trane compressor in my heat pump (part of a split system) had failed, an HVAC contractor through my then-home warranty company, American Home Warranty, installed a Goodman heat pump.

I asked why he didn't install a Trane and he said that Goodman was the best. I began having problems from the beginning and have had numerous HVAC contractors -- paying each time -- out here to attempt to determine what the issue is.

It wasn't until a home improvement/technical wiz from Georgia came out here to my home in AZ while I had a tech here from Goettl that the problem was finally truly diagnosed: A leaky evaporator coil.

Only one prior HVAC company had ever suggested this before. The rest just wanted to take me for thousands of dollars. I can certainly post their names.

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Under 40 days old ! NEW
by: Ann

Bought a Amana A/C 20 Aug.2014 ..Installed on the 21 Aug. 2014.
Left on vacation on 1 Sept. 2014 for 25 days.
Came home to major water damage to my kitchen! Water fried out my refrigerator, damaged my cabinets, counter tops, tile and carpeting and a pantry.
The problem... Amana and our installers are battling it out for the blame. Real problem was the condensation line overflowed the pan, dumping water into the kitchen for days.
Our house was 96* when we walked in our home. Since that time we have had Freon filled 6 more times since being home.
We've had several estimates done for the repair of the damage... somewhere around $52,000 ! All over a crappy $9000.oo A/C by Amana !!!
And now because Amana and the installers are fighting all these days... we have mold in our house. The dollars are adding up and NOTHING is being done by Amana !!! I WANT THAT P.O.S. OUT OF MY HOUSE !!!

Rating

15 month old unit - Evap Coil failed NEW
by: Mad in TN

Bought a unit in 2012, failed in 2013. I, nor anyone I EVER get a chance to speak to, will never buy a crappy Goodman product again!

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15 month old unit - Evap Coil failed NEW
by: Mad in TN

Bought a unit in 2012, failed in 2013. I, nor anyone I EVER get a chance to speak to, will never buy a crappy Goodman product again!

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15 month old unit - Evap Coil failed NEW
by: Mad in TN

Bought a unit in 2012, failed in 2013. I, nor anyone I EVER get a chance to speak to, will never buy a crappy Goodman product again!

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poor workman ship NEW
by: Anonymous

my package unit is 16 months old come to find out the service line that was brazed to the main compressor line had cracked and that's were my freon was leaking had to have it rebrazed and filled back up cast me 150.00 luckly found a cheap a/c man to fix it for me

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Goodman Evaporator Coil Replacement NEW
by: Anonymous

Came across this website by accident and so glad I did. I am amazed at how many other people have had same problem with the Goodman AC. On Jan. 11, 2012 I had a Goodman AC installed. Two years later, Feb. 7, 2014, the evaporator coil was completely out of Freon and had to be replaced. It cost me $797.00. I've always felt this to be so wrong but I didn't know I could do anything to recoup my expenses. I'm a senior trying to make ends meet with only $1400 a month. Paying $797 came as a total shock to my financial situation. I so hope that I can recoup my $797 somehow. Thank you for this website where I can vent my frustration. I will definitely sign up for the Class Action suite mentioned here.

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Contact the BBB and file a complaint! NEW
by: Tony

Here is the link to the BBB's Goodman page:

http://www.bbb.org/houston/business-reviews/heating-and-air-conditioning/goodman-manufacturing-company-lp-in-houston-tx-45432

Instead of venting your frustration on this page, do so by filing a complaint with the BBB. I did, and they wound up refunding me the labor expenses I incurred, due to their faulty coils.

Rating

Goodman 3 ton package unit NEW
by: Anonymous

My unit is 16 months old it has the aluminum coil inside when it blew it filled my house with freon so they still must be having problems the ac guy put 200 psi of nitrogen trying to find leak but it was leaking as fast as he was putting it in.

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Goodman Evaporator Coil NEW
by: Anonymous

I am having my Goodman Evaporator Coil replaced as I write this. Yes, the part is under warranty for 5 years??, but the labor is at least $911.00
Last week I paid $267.00 for a service call and freon. The State of NC has a Class Action Lawsuit filed on 4/24/2014. I joined the lawsuit yesterday and plan to put the charge on my Visa card in dispute as soon as he leaves. Goodman and the installation company should be ashamed for not standing behind their customers and bilking us out of more dollars, especially since they just got paid for the original installation just 3 years ago. What a scam!!!
I e-mailed the company to be sure I wasn't being ripped off by my installer and they sent back a response saying they only sell the best equipment.
Neither Goodman nor Stewart Heating and Air told me anything about the Class Action Suit, despite me asking questions and if this is a normal part to repair so soon.
I told my builders warranty dept. and they said they no longer install Goodman, now they use Lennox. Guess what! Lennox is also having the same trouble. I plan to tell every resident of my community and other Royal Oaks communities about this. I also told our sales manager for our community and they gave me the same response as the builder. Buyer beware!

Rating

Goodman is Great NEW
by: Powlas Enterprises

Goodman has always stood by their warranty's when we repair one of their systems. Right on their web site they do not warranty on line purchases of their equipment. So don't get all huffy & puffy when you don't get your part under their warranty.

Rating

CONTRACTORS ALSO GETTING RIPPED OFF NEW
by: Anonymous

I AM A HVAC CONTRACTOR. A CUSTOMER HAD 2 AMANA UNITS IN THEIR HOME AND BOTH HAD LEAKING COILS. I CONTACTED GOODMAN ON THEIR BEHALF WELL WITHIN THE 5 YEAR WARRANTY PERIOD. WE WERE GIVEN A CASE NUMBER 541543 AND THE GOODMAN EMPLOYEE HANDLING OUR CASE TOLD US BOTH OF THE EVAPORATORS WERE COVERED UNDER THEIR WARRANTY. NO ONE FROM GOODMAN SAID ANYTHING ABOUT A CERTAIN TIME FRAME OR DEADLINE THAT THE WORK HAD TO BE PERFORMED. THEY HAVE NO DOCUMENTATION IN THE WARRANTY POLICY THAT PUTS A TIME FRAME ON WHEN THE ACTUAL REPAIR HAD TO BE DONE. SINCE MY CUSTOMERS HAD TO PAY FOR LABOR FOR 2 COILS TO BE CHANGED OUT THEY DECIDED TO SAVE MONEY OVER THE WINTER AND oCHANGE OUT THE COILS IN THE SPRING. WHEN THE READY I ALERTED GOODMAN, TOLD THEM I NEEDED 2 COILS COVERED BY GOODMANS WARRANTY. I PICKED UP THE COILS AND PAID FOR THEM OUT OF MY POCKET. WHEN THE JOB WAS COMPLETE I RETURNED THE LEAKING COILS FOR REIMBURSEMENT. THEY SAID I NEEDED TO FILL OUT A WARRANTY CLAIM FORM WHICH I DID. I WAS TOLD IT MAY BE A FEW WEEKS BEFORE MY CREDIT CARD WAS REIMBURSED. I CALLED THE GOODMAN DEALER A COUPLE OF WEEKS LATER AND WAS INFORMED THAT I WAITED TOO LONG TO INSTALL THE NEW COILS SO THEY WERE NOT GOING TO HONOR THE ORIGINAL WARRANTY.
IF YOU ARE A GOODMAN EXECUTIVE BE WARNED THEY SLAP BACK WHERE I COME FROM.THE $734 YOU ARE STEALING FROM ME IS NOTHING COMPARED TO WHAT YOU WILL LOSE IN SALES AS A DIRECT RESULT OF MY ACTIONS. YOU WILL CHOKE ON THE 30 PIECES OF SILVER YOU STOLE FROM ME. YOU WILL GET A LESSON ABOUT HONOR, INTEGRITY, AND KEEPING YOUR WORD.I AM IN AT LEAST 15 HOMES A WEEK SPEAKING WITH POTENTIAL GOODMAN PRODUCT BUYERS. WHEN I LEAVE THEIR HOME YOU CAN BET YOUR LAST DOLLAR THEY WILL NOT BE PURCHASING A GOODMAN OR AMANA PRODUCT. THEY WILL ALSO FEEL OBLIGATED TO INFORM THEIR FRIENDS AND RELATIVES TO STAY AWAY FROM THE BEST WARRANTY IN THE BUSINESS THAT IS NOT HONORED. THE GOOD PART ABOUT THIS IS THAT IT IS ALL TRUE. I NEVER HAVE AND NEVER WILL LIE TO MY CUSTOMERS. IF I MAKE A MISTAKE IT COMES OUT OF MY POCKET AND MY CUSTOMERS KNOW IT.ON A LIGHTER NOTE I CAN'T HELP BUT GET FEELING THE CUSTOMER SERVICE EMPLOYEES HAVE BEEN TRAINED TO GIVE ANSWERS WRITTEN BY TECH WRITERS. THEY SEEM AFRAID TO STEP OUT OF THEIR LITTLE BOX. "IS IT RAINING DOWN THERE IN HOUSTON? SIR THAT IS NOT MY DEPARTMENT IF YOU LIKE I CAN PUT YOU IN CONTACT WITH SOMEONE IN THAT DEPARTMENT WHO CAN ANSWER THAT QUESTION FOR YOU".

CHARLIE PALERMO

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GET AN AMERICAN STANDARD/2014 NEW
by: Anonymous

I had the same prob and it lasted 5 years, new in 09 leaks the last two weeks and yoday i signed into the lawsuit and lodged a complaint at goodman, they should be ashamed, the copper fittings on many others are wider vs them and less of an issue, the new refrigerant contains 30-40% more pressure on the fittings and coil, after finding out at 10 this am the part is either 5 or 10 days away, strange I know, I figured why spend $700 now and if it happens 2x more I spent another $1400?? so for the $2100 today I bought and got replaced in 4 hrs a new american std gold unit, I had an AS for9 yrs in previous house w/ZERO issues....gbye goodman forever...

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Its a dangerous Product NEW
by: Anonymous

I have pictures and videos of the blower motor that broke-off the hinges while it was under load. Mind you this is a gas furnace, it could have been a deadly scenario if I was about a month a go when we had it on heat. Upon further investigation and fining out what could have been possibly damaged from this incident, I noticed that the heat exchanger has multiple surface cracks and all the small ring units are gone. I studied material engineering and now I work in construction but now I am in construction, field deal with HVAC and building automation, hence the reason I was comfortable opening the system to see...I wanted to comply with Goodman's terms of calling a licensed technician, from the list they provide on their website. Even after describing exactly (in jargon) what went wrong and what parts are needed the guy "contractor" had the audacity to tell me he will come to take it apart so he can find out the part numbers to order - at $120/hr + $200 diagnostics fee. I truly hope he was trying to rip me off b/c if he actually takes the unit apart to find part numbers, I wouldn't want him near anybodies house let alone work on a gas furnace. For now I retrofired my unit with a much more efficient natural magnet brushless motor, and bought a new squirrel cage impellers from a local building supply store for $36. Goodman would not even let me finish my sentence every time I call as a home owner.

Rating

Partial Refund for Labor Cost NEW
by: Anonymous

I was able to get Goodman to reimburse me half of the labor cost spent on my evaporator coil for my 2008 Amana 13 Seer air conditioner. Call customer service and they may be able to work out an agreement with you as well.

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Goodman class action suit NEW
by: Anonymous

There is a class action suit for goodman for heat exchanger crack. Google it and add your name to the class action. Google class action goodman

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So far so good. NEW
by: Anonymous

7 years, not so much as 1 service call. Works great.

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Need to start a petition on Change.org NEW
by: Anonymous

Has anyone thought of starting a petition on Change.org, describing all of the financial damage which Goodman has caused everyone on this board?

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Same here with Goodman Evaporator Coil NEW
by: Anonymous

Had a leak, Goodman tech who says they don't sell them cause of the bad quality, came out said it was evap coil. Ordered the part and hadn't done a full leak check. Fount out it wasn't. Then had 3 other problems that I don't remember but each cost me around $500 a piece. Then the evap coil did break last year 2013. Had it replaced which was 700. Now it is June 2014 and they say I have a leak and it is the evap coil without even doing a full leak check but just using that stupid sensor thing they have. Unit was new in 2008 and every year it has costed me $1,000 between the heat pump and the air conditioning. Tired of if. Mad at the guy who suggested I could just order the coil without paying the 160 to do the leak check. Pissed about it all.

Rating

Outdoor Unit Coil Leak NEW
by: Anonymous

We purchased 2 Goodman R22 heat pumps in 2007, 2 and 2.5 ton. To date the 2 ton unit runs perfectly without any issues. The other unit developed a coil leak in the outdoor unit in March 2014. The Tech who worked for a Goodman dealer said it could not be fixed. One hour later a sales person from the dealer appeared to sell me a new Trane system. He said they will not sell me a Goodman system because of the reliability problems. This company was listed as a Goodman dealer on the Goodman website!

Rating

Nothing but problems with my Goodman Unit NEW
by: Anonymous

Since the installation of my Goodman Heat pump, I have had nothing but problems. I have seven year old unit under warranty and have had almost $1600.00 in repairs. A capacitor blew, my compressor blew, my condenser coil has a leak and this thing is pissing freon. Good man's customer service is the WORST!!! It's like peeing in the wind! There should be a class action suit against them regarding their FULL KNOWLEDGE of their defective coils.

Rating

Aluminium smell NEW
by: Anonymous

I rate goodman Zero (Big 0). Terrible Heating/cooling. hot air smells like meltalic burning smell and even when the ac is on. Have had so many people check this and there is nothing to do. they think the heat exchanger is getting too hhot. do not buy goodman.....terrible terrible terrible...nightmare.

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NoAction NEW
by: Anonymous

Ihave been on this web site for over 3 yrs. and have not seen a change or action that will settle our problems or hold accountable Goodman for retributution and refund. I have a private atty. now.

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Coil leak discovered @ 3am. Dreading what comes next! NEW
by: Anonymous

I had turn my thermostat to 77 since I was going to be gone most of the day. When I came home I set it to 74. several hours later (3 am) I realize that it's hotter than it should be and looked at the temp, it read 76. I tried resetting the unit but no change. So I went & took the cover off to see if the red light was flashing a code. Nope, it was solid BUT the coils were iced over and there is a leak at the bottom. My unit is just over 4 years and still under warranty. I'm not sure what the warranty covers. I know it covers parts but what about labor?
Some of the earlier comments mention having to pay for the service. I sure hope that is not the case for me. I live off less then $1300 a month and can't afford stuff like this.

Rating

Goodman is terrible and I'm paying the price NEW
by: Anonymous

I had the same problem same year leak in coil! Goodman not helping at all. I recieved a letter of denial of my request to fix my unit. They claim it is the person whom install my unit!

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Class action NEW
by: Anonymous

If you live in NY, NJ, FL or DC join the class action against goodman.

http://www.yourlawyer.com/

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Another Amana gone bad NEW
by: Hotter than hell in Texas

My Amana air condition was just diagnosed with a leaking coil, a week after paying $450 to have it filled with R22. Apparently the company who serviced it last week didn't find the leak. Now I'm looking at $1000 to replace the coil, which is still under warranty, and am told that the other unit for our upstairs is showing coil degeneration also and will have to be replaced. I called Amana/Goodman customer service and was told they know nothing about coil failure in any of the their products. This "under warranty" repair will cost me $1500 before it's fixed. Everyone, please call them, over and over, and demand labor compensation for replacing defective coils, as well as refrigerant. 1-877-254-4729

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I am a ac tex NEW
by: mike houstom

I will pray that everything works out for you,I love working on conditioning I have done it for 17. Years.all units are basically the same you just have to make sure the warranty is good but the company or man standing by the equipment is what matters.installation of the equipment is extremely important.the first unit that I put in 17 years ago was a jantol which is just as a goodmen and it still works today.pretty much all units good units1 out of 100 maybe a bad unit.use word of mouthto find your next technicianthey do not necessarily have to be a goodmen technicianall a_c companies can honor goodman warranties.just get has a good reputationtell them what you have went through and I'll bet they will make it right it is a good company

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Coil leak lawsuit NEW
by: Sandy

We had the same problems with a leaky coil and had to purchase a new unit. I found a class action lawsuit on line in Kentucky for this problem.

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No ACTION PAGE.! NEW
by: Anonymous

All of the complainants so far and NO ACTION! I have not seen a word from the legal group listed on this web page,so I wonder if this firm has a reasonable interest in these complaints about our air-conditioner coils.
Does anyone have an answer to our complaints??

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Did it to me too NEW
by: Tony

Over $900 to two air conditioning companies and the unit still runs out every six month and do not cool.
"BADMAN" CSC130241EA
serfelix@yahoo.com

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Did it to me too NEW
by: Tony

Over $900 to two air conditioning companies and the unit still runs out every six month and do not cool.
"BADMAN" CSC130241EA
serfelix@yahoo.com

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Had to replace 2 evaporator coils in our slip unit within a year apart NEW
by: Anonymous

We built our house and had two Goodman Heat and Air units installed in 2006. We had to replace the up stairs coil late summer of 2013 and have just had to replace the down stairs Feb. 2014. The company that installed and made the repairs has told us the the coils in our units were both leaking. They advised us that Goodman is aware of the problem with this part and will do nothing to assist with the cost. The cost for each replacment was #846.00, which hit us hard. The new coil is made os alluminun and is of corse sold by Goodman. Crap.. of Goodman in NC. B. Rose

Rating

2009 5 ton Goodman Unit Problems NEW
by: Anonymous

I am also having issues with my Goodman Unit. I initially had to replace the compressor and the in line filter on the my 5 ton unit because the compressor locked up in 2012. Along with the compressor going bad last year I had to had a Technician come by the house 3 times through out the summer and top off the Freon. I finally had one of my good friends, who happened to own a HVAC company, stop by and we dug into the missing Freon problem and discovered that my EVAPORATOR COIL is leaking now. I received a quote today and they said it would cost about 1700 dollars to replace the Evap Coil. This seems a bit high to me. Does anyone know what the average cost should be?

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16 Month Old unit - Evap Coil Failed NEW
by: Anonymous

I bought a 4-ton unit last year and had it installed. The unit has already failed. This is complete BS! I have contacted the law firm mentioned above and suggest that everyone else does too!

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evapororator coil replacement. NEW
by: AJesse Tabernonymous

I bought this unit in 2007. replaced coil in 2011. Doing the same thing again. Found 4 leaks in the coil again. Dealer gave me a price of $950 to replace coil. I told him we would go to court over this. He called me later and gave me the number for Goodman. I will contact them tommorrow. If they refuse to replace it< I'm thinking a law suit is in order. Wish me luck!

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Coil leaking!!!!!!!!!!!!!!!!!!! NEW
by: Robert

I have a Goodman unit that is less than 5 years old, my tech told me that there was a leak in the coil, so he added freon. I thought that I had registered this unit back in July of 2008; so I did a search with Goodman on the warranty and none was found, so I registered it then and I only have a 5 year warranty. The coil needs to be replaced, but there will be a labor charge, how much I do not know. This isn't right, if it is under warranty; that should cover everything including labor. Is there a class action suit, that I can join?

Rating

Goodman should be held accountable NEW
by: Dorothy Forbes

Less than 3 years my brand new Goodman a/c developed a leak. Installer added freon and it worked for another year. Hired another certified technician and he found the leak, ordered the new foil (which is different from the ones Goodman has been using) and it is costing me $1,100 for labor. It is a well know fact that Goodman has been having problems with coils for a long time and has only recently changed them. Goodman needs to pay the bill for my labor charge because they are at fault.
Dorothy Forbes
1031Warrington Blvd.
Chesapeake, Va 23320

Rating

AMANA 15 SEER Heat Pump System NEW
by: Anonymous

We had an AMANA 15 SEER Heat Pump system installed in our home in 2010 and I warn everyone not to buy this system. It has been almost 3 years and we've had to call out a tech 3 times. This last time we had to call because it was not blowing any cold air. We were told that the freon was depleted and there was a leak in the coil. The coil replacement is covered under warranty BUT we will have to pay approximately $400 for labor. Extremely DISPLEASED. The whole point in getting the "energy effecient" model was to SAVE MONEY....not keep having to spend more and more money. This just seems like a scam if you ask me. We paid $5,700 up front for this thing and now have to pay hundreds of dollars here and there for things going wrong it.

Rating

3rd one! in three years! NEW
by: Phil

Unit was not cooling properly. The first necessary top off refrigerant was 06/09/2011. Another top off was done on 07/15/2011. After the third top off on 08/02/2011, the decision was made to replace the coil. While waiting for the replacement coil another top off was required on 08/22/2011. The original evaporator coil was replaced on 09/12/2011 at a cost to us of $185. This new coil required a top off on 08/12/2012 and again on 08/16/2012. The decision was then made to replace the second coil. This was done on 09/21/2012. The blower motor died on 09/24/2012 and was replaced on 09/25/2012. Our service company and installer, Superior Heating and Cooling of Florida, has stayed on top of all these problems. We have a five year service contract with this company. This unit has been serviced thirteen (13) times in three (3) years.

Rating

Reversing valve NEW
by: Steve

First unit lasted 4 day reversing valve stopped working, 10 days to get approval from Goodman. Second unit lasted 4 days same problem, 5 days to get approval from Goodman by the way they did admit they were having problem with there reversing valves! Third unit lasted 5 days same problem again. 8 days in the cold over Christmas Had a brand new Trane unit put in. Been working for a month no problems. Sent all the paper work along with a 1500.00 bill to Goodman for service done they said there was nothing they could do. Called Johnston Supple they said I could trade the bad unit in for a good one. WHAT A JOKE GOODMAN!!! STAY AWAY THEY WILL NOT HELP YOU!!

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GOODMAN LAWSUIT NEW
by: Anonymous

THE FOLLOWING LEGAL FIRM HAS REGISTERED A CLASS ACTION LAWSUIT AGAINST GOODMAN/AMANA FOR SHODDY EVAPORATOR COILS.

http://www.tzlegal.com/

CONTACT THEM!!!!!!!

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CLASS ACTION IN PROGRESS NEW
by: Anonymous

THE LAWYERS BELOW HAVE INITIATED A CLASS ACTION LAWSUIT AGAINST GOODMAN/AMANA...
CONTACT THEM......

http://www.tzlegal.com/

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GOODMAN LAWSUIT NEW
by: Anonymous

PLEASE Send the information for me to send to the attorney

NAME

ADDRESS

CITY,STATE

PHONE NUMBER

MODEL AND SERIAL NUMBER

what problem you were having and dates to:

brownjeffrey1661@yahoo.com

Rating

Replaced the goodman evaporation coil three times in five years NEW
by: Anonymous

I am tired of goodman, why sell substandard equipment that breaks down every year and costs $800 to fix every time. So far we have spent $2400. A good air conditioning unit should last 10 to 12 years. This is unacceptable and something should be done to stop this. I don't have the money to replace the coil every year or so. I suggest a class action suit.

Rating

Class Action NEW
by: Eric Flatau

I am considering filing a class acton suit aginst Goodman my unit is a 3yr old lemon, defrost board failure, reversing valve failure, now evaporator coil failure to the tune of $1600 repair cost. If I get enough on board I will file. Contact me at ... flat3829@yahoo.com

Rating

re: Goodman/Amana condemser coil failure NEW
by: Anonymous

We purchased this new house in Las Vegas in 2010 and my supposed to be brand new A/C unit broke down this month with leaking coil condenser i paid 1300 bucks for replacement with the warranty , labor and freon . i will never buy brand anymore this company needs to get sued for making defective units .

Rating

Don't buy Goodman - run away! NEW
by: Anonymous

Goodman sucks! I would join a lawsuit in a heartbeat!

End of story!

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Replacing Evaporation Coil in less than 4 years
by: Anonymous

Georgia. It is sad that with such an investment that the central ac unit is requiring such a costly repair in such a short time. Have replaced freon once costing over $300 and now replacing the evaporator coil the following year at a cost over $600 for labor and freon.

I have a 10 year warranty that will only pay for the evaporation coil only. Repair technician reported that they had numerous replacement of Amana/Goodman evaporator coils.

Goodman is not a product that I would recommend. You may have to pay more for other competitor products but save $$ in the long run.

Rating

My goodman unit.
by: Anonymous

My central ac unit is only 4 years old and I have had it worked on 6 times and I am not getting help from anyone. I have had to pay more then 2000- 3000 out of my own pocket. I really feel that Goodman and Lebanon heating and Air should have to help with this cost.

Rating

Coil failed after 3 years
by: Anonymous

Installed Amana furnace, central ac unit, and coil on 3/31/09. The coil failed on 4/16/12. We believed we were getting the best possible equipment to replace our aging system.

On 4/10/12, we had our usual spring preventive maintenance check, and all was fine. Ran the A/C on 4/16/12, and it failed. Tech who came out told me the unit had lost 50-60% of its refrigerant.

He said they have had to replace 2/3 of the Goodman coils they have installed that were made in 2008. Ours must have been made in 2008 since it was installed in early 2009.

The part is still under warranty, but he tells us the labor will be $1500!! We can't understand why; my husband will call and discuss with the hvac company with whom we've done business for 25 years.

The hvac company has been duped as well. I want to join any class-action suit that might exist and will follow this website for updates. Virginia resident

Rating

AMANA IS NOTHING BUT JUNK!
by: Anonymous

Purchased a new Amana Heat Pump in 9/2008. Problems started after the first year. Coil needed replaced, compressor needed replaced, contactor (not sure of the part name) burned along with wiring.

Heat pump unit must have had an electrical issue that no one could find (how convenient for them!!). Never knew when we would have heat or just blow cold air, or hot air in the summer. Multiple refrigerant leaks. Still had 6 1/2 years left on a 10 year warranty.

Goodman's customer service sucks. Very rude to deal with. They will not work with you at all. Gave up and replaced the unit yesterday with a RHEEM.

STAY AWAY FROM ANYTHING THAT HAS THE NAME AMANA OR GOODMAN! If not, you will be sorry and have nothing but a nightmare. PRODUCT IS JUNK!

Rating

Amana coil
by: Anonymous

There is a lot of talking and complaining about Amana heat/AC products. Has anyone ever DONE anything about it?? Are there any legal solutions, or has anyone had a favorable response from AMANA?? If not we are just spinning our frustations in print!! Let me know at drphoton@rcn.com

Rating

Goodman = Badman
by: N.O. DRE

LETS SUE THESE BIXXXX yes my evaporator coils have a leak also my unit is only 6yrs old i had to add feon for the past two years and i just fund the leak 800.00 to repair i'm down to sue goodman for making badman Lol............................

Rating

Replaced twice in 6 years
by: J.L.

I bought this Goodman unit in June 2006. During the same year I had to put Freon in and they said, they didn't fill it all the way. The next year I had to have Freon added.

In 2008, they said it had a leak and I paid to have the coil replaced $500. The next couple years I have had the capacitor go bad, added more Freon every year. Then 3+ years after replacing the 2 year old coil.

I have another leak and it needs to be replaced. It is no longer under warranty because I wasn't told about registering within the 60 day time frame. Even though I paid $50.00 when it was installed for the 10 year compressor warranty.

They will not validate the extended warranty because I didn't register within 60 days. I called asking about the coil just replaced 3+ years ago and was told they do not warranty parts.

I have been given a quote to replace the coil, labor, and freon of $2300.00 or replace the whole unit for $3500.00 This shouldn't be happening because this unit is only six and half years old. I have had nothing but trouble from this Goodman unit.

After spending thousands of dollars, I am interested in a class action law suit. Please contact me at johnna5438@yahoo.com

Rating

Amana Heat,A/C
by: Anonymous

The repairman told me that if we do not use copper coils the heater would fail again in 2-3 yrs. So we purchased a unit with copper coils from a supplier in N. Dakota and hope to have less or better still, no problems for a reasonable no. of yrs.

Rating

Goodman Coil Leaked
by: Tony

In 2009, I bought two new 4-Ton Goodman A/C systems for my house and had them installed by a certified technician. Precisely after one year, one of the coils developed a leak, and a couple of months later, the other coil developed the same problem.

The technician who replaced my coils was the same technician who installed the original units. According to him, Goodman continued using older coils which were designed for R-22 Freon on their newer units which "required" R-410A Freon. The newer Freon works under higher pressure, and is very corrosive, which could result in leaks if used on coils which were designed for R-22.

I seriously think that a class action lawsuit should be brought on Goodman, in order to cover all of the expenses their customers have had to incur due to Goodman's recklessness. They had to have known this would occur. They probably ran the numbers, and it was too expensive for them to recall the units.

Rating

Distributors must sell copper coils first
by: Anonymous

I have gone through two copper Goodman evaporator coils, and they both leaked within a year. Johnstone and another local distributor will not order aluminum coils until they deplete their inventory of copper ones, and Goodman says this is SOP for the industry. So my contractor has to register with the Goodman-owned distributor to get an aluminum coil, and that's going to take weeks to be approved. This ain't right.

Rating

AMANA Furnace Broken in 3 yrs.
by: Anonymous

My Furnace broke after 3 yrs. and I had to pay $798.00 to have it repaired. This should not have happened to a 3 yr. old unit. My Amana AC also stopped working in 2 yrs and needed a new valve at $250.00 to replace. Has anyone had any luck with Amana paying for this bad product?

Rating

coil leak also
by: Anonymous

I bought a new home from Ryan Homes in March, 2007. I have two AC/Htg zones - both Janitrol units. Just last August (2010), I had to have my upstairs unit worked on - had a coolant leak. I had a leak test - was the coil inside.

The tech showed me what he thought was the issue, then commented that he had been replacing lots of these coils. Matter of fact, he said that
Goodman was changing the coils to aluminum.

I don't think this should be happening - sounds like very bad quality control.

Rating

Just asking.
by: Ron C

Your coil wasn't under warranty still? Usually there's a 5 year warranty on sealed refrigerant components in a system.

Also, did a tech use a leak detector to diagnose the leak in your coil, or did he just say, "Look at all this rust. This is where your leak is coming from."?

I've seen a lot of things like that in my career. Evaporator coils seldom develop leaks that fast, and if a filter dryer is clogged, that will cause the gauges to give a different reading than normal.

I'm just saying, I hope someone didn't take advantage of you.

Rating

2 year old unit, has a coil leak.
by: Anonymous

Replaced my old central ac unit 2 years ago and now have to replace coil because of a leak. This shouldn't happen this early in the life span of a new system, very unhappy with the quality control of this product.

Rating

Condenser coil
by: David

Our central air conditioner unit is 6 years old and there is a leak in the compressor coil (the coil in the outside unit).

The cost for repair ($200-$400) of the leak, with no great confidence it will last is fairly high (especially given $246 for a re-charge and diagnostics already). The leak is in the fin area, so not likely anything to do with installation issues. It is not in an area where it gets knocked around.

We have azone system and expected the Goodman, installed by former home owner, to be a given for a while and that we would have to replace the Trane central ac in the shorter term as it was 15 years old when we bought the house. Now, three years later, the Goodman is dying.

Rating

HVAC Business Owner NW Florida
by: Chuck

In the last 15 years I have fixed or replaced hundreds of coils that were early in their life cycle on a wide variety of brands, yes Goodman is one of them.

If I may interject that the installer has a responsibility to ensure the system is leak free and that the system is properly evacuated, that all non condensable i.e. air and moisture are removed down to 500 microns.

Moisture when introduced to refrigerant causes acid, which in turn Pitts copper and creates leaks.

As for all the Goodman bashing, I have found them to be one of the most customer service friendly Companys to do business with, as long as you or your installing contractor registered the equipment online in the first sixty days, you will receive ten years parts warranty if not only five.

They have a very reasonably priced extended warranty that covers labor out to ten years.
I offer this to all of my customers, at a zero % mark up, believe it or not the majority decline it trying to save a few hundred dollars.

Were you one of them!

Rating

piece of crap
by: Rick

Had 7 service calls in 3 years. Replace coil,reversing valve and various other issues. Sick and tired of the poor quality of products produced lately. Take pride in what you do and customer service should be #1. A call to arms let's sue these crooks.

Rating

5-ton Goodman
by: Anonymous

I'm very unhappy as my 5-ton unit just turned three years old and has an evaporator coil leak. Even with the Goodman parts warranty the labor and freon is still costing me $949.00. This comes at a very bad financial time in my life. I can't believe that Goodman would build a product that wouldn't last any longer than three years. I can see by the other reviews that I'm reading that I'm not the only one that has the same exact evaporator coil problem. I'm very disappointed in a company that I put so much trust and faith in and bragged about to many. Now I look like a fool to the ones I bragged to. Thanks GOODMAN for building such a sorry unreliable system.

Rating

Goodman = trouble
by: Charles Angle

I have a Goodman 3.5 ton unit that I bought in May 2010. After a year and a half my coil has a leak in it. I thought that a new unit would last longer then a year and a half. My cost to repair it is $500.00. Please save yourself some trouble and do not by a Goodman.

Charles

Rating

GOODMAN COIL LEAKING
by: Anonymous

I too have a Goodman coil that has required freon to be added each year for three seasons. This year, the tech discovered that the problem was the defective coil by goodman. Their ":warranty" does not cover the cost of labor. goodman sucks!

Rating

Goodman troubles here too
by: Steve

Just had my six year old Goodman unit checked and it turns out that it has no freon and the heat exchanger coils (?) are leaking. Oh well, I guess I'll either have the coil replaced or the entire unit, I'll make my decision out tomorrow!

Rating

Evaporator Coil Problems Goodman
by: Milton Russ

I have been in the HVAC trade for 45 years and am now a Energy Management Specialist or I was until I retired in 2006. I have worked on many residential and commercial units.

I worked for a school HVAC system and we had every brand and size of central ac units. I also installed many home central ac units. I have only had 2 coils have small leaks in them. I purchased a new house in 2007.

It had a 4 ton Evaporator coil for cooling. The first year was good. I had to rent it out. The next year it started with a leak not cooling. Then it leaked and stopped cooling again. Of course the contractor that put in was no where around since this was in Lee County in Florida near Fort Myers.

I finally was told that the evaporator coils for this central ac unit was known to get leaks in it. So I had the coil replaced in July 2010. It is now Oct 2011 and the coil has another leak and needs to be replaced again. They say that Goodman knows about the problem and is going to replace it with an aluminum evaporator coil.

They should have taken care of this problem a long time ago. They should also pay for the labor to replace and charge the unit. So much for quality control at the factory.

The house is 4 years old and we have had to replace two evaporator coils. It just does not make since to me. We need a class action suit!

Rating

Goodman Evaporator Coil (Copper) - Request aluminum one
by: Jonathan (TX)

Technician noted during tune-up service in 2nd year that the Freon had run out. We paid to get it topped up again – however in the 3rd year technician noted that the Freon ran out again and recommended that a leak search be done. Found that evaporator coil was leaking.

Phoned Goodman and turns out that the copper evaporator coils (serial number starts with 09) are not as durable as aluminum – Goodman doesn’t manufacture the copper ones anymore.

Phoned the AC service company (Airtron) to question why a leak search was not done/recommended in 2nd year, while the AC was still under warranty and Freon ran out. I was put through to David Ferrone, director of Consumer/Service, at Airtron who looked up the service records and confirmed that a leak search should have been done, the first time the AC ran out of Freon. They agreed to replace the evaporator coil with aluminum one, at no cost and did another leak search to confirm that it was 100%.

It was refreshing to see a company take responsibility for fixing the problem without giving you the runaround.

Thanks David & Airtron for standing behind your service – it is greatly appreciated!

Rating

Goodman problems
by: Anonymous also

How I regret replacing my aging Janitrol heat pump with a Goodman (repairman recommended...said it was better than the Janitrol)

I'm a senior lady on fixed income and was attempting to avoid costly repairs. Well Goodman put me right in the lion's den. What a mistake!

Has anyone had any luck in getting Goodman to cover the evaporator coil labor costs?

Rating

Bad coils
by: Henry W

My house and air conditioners are 4 years old and i have added freon each summer to both central air units. The service man told me this year that everybody is replacing their Goodman coils due to faulty construction so i had my two coils replaced at a cost of $1,100.00.

I have already spent $1,800.00 for freon over the past four years so i would advise everyone to avoid using Goodman air conditioning products.

Rating

Class Action Suit
by: Anonymous

Please let me know if anyone is filing a class action suit against Goodman. They should be held accountable. My email is eeb7935@yahoo.com.

Rating

Goodman Evaporator Coil is Paper Thin
by: Anonymous

According to my HVAC Tech all of the newer copper evaporator coils on all manufacturers are real thin due to the cost of copper. He stated that York did a total recall on its new models and replaced the coils due to the majority of them leaking. I keep hoping that Goodman will do the same since it seems that they have the same problem. My system has been in approx 1.5 yrs and has a small leak of which I have been nursing all summer and hope to replace this fall. I RESUBMIT THAT GOODMAN NEEDS TO STEP UP AND DO THE RIGHT THING ABOUT THEIR PROBEMATIC EVAPORATOR COILS.

Rating

Evaporator Coil
by: Anonymous

We just celebrated our fourth year in our newly constructed home, which came w/ a Goodman air conditioner. We have had to call AC man FIVE times now, and were just told this past week that coil in attic must be replaced. Repairman called about warranty, and person he spoke with insisted that Goodman never warranties their parts...I am still in the process of sorting this mess out, but definitely willing to enter into class-action lawsuit. This should NOT be happening in a product this new. Please email @ ajbloxom@hotmail.com. Thanks.

Rating

Two coils dead in two years
by: David

My brand new home came with two Goodman units. Within two years both of the coils have failed and nearly completely corroded. I've had the same experience as most of you have had. Instead of offering to help me recoup the $700 in repair bills, they instead offered me an "Extended Warranty". Seriously? Only if it's retroactive!

I'm on board for ANY class action lawsuit at this point. It's clear based on even cursory internet searches that this is a WIDE spread problem. There are certainly thousands of us in the same situation. I can only hope that something will be done.

david@spongecenter.com

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Bastards
by: New Lenox

Goodman stiffed me too. I hope they go out of business. Their customer service department acts like they want to help you, but it is all an act.
Bastards!

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20 COILS LATER
by: EX GOODMAN DEALER

I AM STILL REPLACING THE !@&@%^#$@$%@ I will not charge my customers 1 damn penny for this no coil should ever leak !!! the aluminum coils seem to do okay . any dealers or ex dealers want to file a class action let me know .

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Defect in coil several homes
by: Tim G

Just paid over $1000 to have coil replaced due to copper tubes leaking. Goodman knew of the issue since a family member had exact issue 3 years sooner. Please contact. Tgibson_us@yahoo.com

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Bad Goodman Coils
by: Mary

I have rental homes and installed THREE Goodman central ac units. Two have had problems with the coils leaking freon and the condenser had to be replaced in one, before it was a year old.

If you do get a Goodman, be advised that the HVAC units must be registered immediately in order to receive the ten year warranty on the compressor. Otherwise, you get five years.

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It's crap
by: Lawrence

We have had problems with our Goodman unit since we moved into our home...now the coil is leaking. This system is crap. Please contact me about a class action suit.
Fezspeech@yahoo.com

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Evaporator coil leakage
by: sony/NC

sams shit last year ,replace coil another $500 labor,5year old Goodman unit, WTF@

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WTF
by: Anonymous

I too just replaced the Evap coil, the unit is 5 1/2 years old. Under warranty but did not cover labor! Goodman = Crap

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2nd Evaporate Coil to Leak in 2 Years
by: J.C.

We just had a second evaporator coil to leak on another Goodman unit in our almost new home(have 5 units). Both cenral air units were under 2 years old.

When we purchased the central air units, we were told Goodman had a 10 year parts and labor warranty, yet we have ended up paying labor charges on both evaporator coils replaced.

If anyone has any ideas or suggestions on how to recover the labor charges from Goodman as we have 3 additional units that we are afraid will have the same problem soon.

The HVAC guy that just replaced the last evaporator coil told us the new coils that Goodman is sending them are heavier duty than the ones that came on the c/h/a units.

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same coil problem
by: Anonymous

After the first year our unit was not cooling so our service man added freon... I thought this was strange, but it was working so we paid for the freon... same thing happened this year and our tech said that it was a leaking coil so he added freon, stop leak and charged me another $200.00. Was very dissatisfied so called Goodman, they said the freon should never have been added if we had a faulty coil..

they are supposed to replace the coil at no charge and Goodman "said" they would pay the labor.. I am going to hold them to this... then two days ago, until stopped cooling and the capacitor was bad... another service call and this unit if not even 4 yrs old yet.

Service tech said that everyone is just making everything cheap now... not agreeing with this.. if there is a class action suit, would like to know

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Amana GPH14H coil leak
by: Phil-Davenport Florida

Evaporator coil leakage of my Amana GPH14H Packaged Heat Pump failure after only 17 months!

So, what to do...it is going to cost me $180.00 to get it fixed..I think after a year and a half and laying down about 5 grand for this unit really SUCKS!!

Time to get a Class Action Lawsuit going against this Company!!

Please feel free to contact me at

wvpooltalk@yahoo.com

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Sorry
by: Anonymous

We sympathize with you.Keep this in mind, if you have had your coil replaced, if it wasn't a all aluminum coil as replacement, you will probably have the same experience again.

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another Goodman evap coil bad after only 6 years
by: Sarasota, FL

It's under warranty but the labor cost is $700.

From my internet searches, it appears that Goodman has the reputation for faulty coils that fail early.

anyone find a class action suit yet?

TCM

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Goodman evaporator coil failure
by: Sigo

I am also wondering if there is any legal actions pending or if something needs to be started. My evaporator coil has failed and needs to be replaced. Installed in 2008 when the house was built...I am first owner as of 2009 and it requires replacement due to leakage.

The HVAC tech that came out said his company has had a study stream of business changing this part out on the Goodman a/c systems. He actually suggested taking a look on the net to see if there are any legal actions being taken.

As for the replacement part...it's on back order...cause they can't keep them on the shelves. It's 94F on our upper floor....the whole family is camping down in the basement. It's going to be about 5 days before this part gets to the shop. In a word...PISSED.

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evaporator coil leak
by: Brian

I'm having the same problem with the evaporator coil. My unit is only 1 year old and I will have to put $600 into it to get it repaired. This is ridiculous!

Is there a class-action law suit to sign up for?

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New System?
by: Chester

Chances are the evaporator coil is not the problem this time (can't rule it out completly) there is a leak in the system and most can be repaired by any qualified HVAC technician. I would not consider replacing a 4 year old system until after I had the system completly checked out by a qualified HVAC tech.

Check the credentials of your service company and the service tech. Get references and check them out. Check with friends and neighbors and find out who they use and if they are satisfied with the service they get.

You can most likely spend no more than a 100 dollars or so to get the system repaired rather than a few thousand to replace the whole system.

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