Goodman Evaporator Coil Replaced
(Lebanon, TN USA)
Had Goodman central ac installed in May,2007, and heat did not work in the Fall, and next spring of 2008, central air conditioner did not have Freon in system.
Evaporator Coil had leak and had to replace it. Coil under warranty, but it still cost me around $700. for the Freon and installing coil.
This year (2011) the central ac unit has no Freon in it, so now is a time to decide what to do with the central ac unit. Replace the whole system or repair.
Other reader Replies:
Purchased a Split unit, just past the one year I discovered that the Indoor Coil, as I read many have had the same Problem, I hired a Goodman Contractor to Start this Unit up which I installed myself, having install units before in another state, I always hire a supposed to be Qualified Technician to Start up, and to check unit out to make sure it is working ok.
This Technician came at the Tune of 225.00 and assured me that it was installed ok, and the unit was put into service, no problems for about a Year, then I noticed that my unit was not cooling.
I called this Same Technician ( Goodman Listed Qualified Technician) which sent one of his " I'll Call a Beginner) he came out to check out the unit for leaks, but came out with a Freon Detector without any batteries, which I had to furnish, he first added 5lbs of Freon, charging me 100.00 for the Freon, then he did the leak test, soaped the fittings with soap, and checked for leaks, with the Freon detector, which when probing the fittings with soap on them, the detector would not read because of the soap.
I call that Dumb, because he should have checked the fittings before he soaped them. anyway, he proceeded from the Condensing unit, which had no leaks detected, to the Inside Evaporator Coil, there he use the leak detector, and found a leak. the leak was so minute that I decided to go ahead and use the unit since I needed it so bad.
I e-mailed Goodman Twice and have not had any response at all, since I purchased this Unit on line, and all communications, with the exception of maybe one or two phone calls that was made, the transaction and delivery was done on line.
I registered within the time required for the Ten Year warranty and an affirmation was sent by e-mail that the units is now warranted for Ten years.
so this Technician said he had to come back the next day because he did not have enough Freon, but there would not be an additional service charge, then the next day, he returned and charged me again to detect the leak, and a trip charge of I believe to be around 200.00.
I have all the paper work stating that they would return and replace the coil, for the charge of the First visit at a cost of 225.00, but then he tacked this charge and that is when I Asked him, no I told him to get off of my property and never set foot on it again.
I still haven't heard from Goodman, I see that everyone else seems to have the same problem, and If there is a Class Action law Suit, I sure would like to be in on it.
Unless Goodman reads this and starts to do what is Right, this is about Goodman, which I believe should do what is Right, How About it Goodman? Are You Reading these Complaints? then act like they tell me that you are, " A Christian Company"